Development Consultant

2 days ago

Anywhere in IndiaMultiple Locations FUTURES AND CAREERS Full time ₹ 5,00,000 - ₹ 25,00,000 per year

Job Summary :

We are seeking a skilled and experienced Development Consultant specializing in the NICE CXone platform with strong Java programming expertise.

The ideal candidate will design, develop, and maintain IVR/ACD call flows and custom integrations, driving enhanced customer engagement across voice and digital channels.

This role requires a blend of technical expertise, problem-solving skills, and effective collaboration with cross-functional teams.

Key Responsibilities :

- Design, develop, test, and deploy call flows and routing logic using NICE CXone Studio and ACD scripting to optimize customer interactions.

- Build and maintain seamless integrations between NICE CXone and third-party systems via Java and RESTful APIs.

- Customize agent and customer experiences across multiple channels including voice, chat, email, and SMS.

- Collaborate with business analysts, QA engineers, and operations teams to gather requirements, deliver solutions, and ensure quality.

- Develop reusable scripts, templates, and components to streamline future development efforts.

- Monitor, troubleshoot, and resolve issues related to call flow performance, logic errors, and integration failures.

- Maintain thorough documentation, ensure proper version control, and facilitate knowledge transfer within the team.

- Stay current with NICE CXone platform updates and best practices to continuously improve solution delivery.

Required Skills & Qualifications :

- Bachelors degree in Computer Science, Engineering, or a related technical discipline.

- Minimum 8 years of professional experience in NICE CXone (formerly inContact) call flow development and customization.

- Strong proficiency in Java programming for backend logic and API integrations.

- Deep understanding of contact center technologies including Automatic Call Distributor (ACD), Interactive Voice Response (IVR), call routing, screen pops, and agent scripting.

- Hands-on experience with RESTful APIs, JSON, XML, and other web service protocols.

- Knowledge of contact center operations, customer engagement metrics, and best practices.

- Ability to work independently as well as in a collaborative team environment.

- Excellent analytical, problem-solving, and communication skills.

- Familiarity with version control systems and software development lifecycle (SDLC) processes

  • Security Consultant

    6 days ago

    Anywhere in India/Multiple Locations Prophecy Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Security Consultant Application Security & Audit Location : Pan India / Remote Experience : 10 Years Role Overview : We are seeking a highly experienced and technically proficient Senior Security Consultant to specialize in Application Security and Audit. With over 10 years of experience, the ideal candidate will be a subject matter expert,...

  • SAP HANA Consultant

    4 days ago

    Anywhere in India/Multiple Locations Saasvaap Inc. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Summary : We are looking for an experienced SAP HANA professional to join our team and play a key role in the design, development, and implementation of SAP HANA-based solutions. The ideal candidate will have hands-on experience with SAP HANA modeling, development, performance tuning, and integration with other SAP modules and systems. You will...

  • SAP ABAP Consultant

    2 days ago

    Anywhere in India/Multiple Locations Indihire Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Description : We are seeking an experienced SAP ABAP on HANA Consultant with 12 years of experience in SAP development and solution delivery. The ideal candidate should have strong expertise in ABAP programming, HANA optimization, and modern SAP technologies.Key Responsibilities : - Design, develop, and optimize custom programs using ABAP on HANA. - Work...

  • SAP Vertex Consultant

    2 weeks ago

    Anywhere in India/Multiple Locations AVENSYS CONSULTING PRIVATE LIMITED Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Position : SAP Vertex ConsultantExperience : 8+ YearsLocation : PAN IndiaNotice Period : Immediate - 15 DaysJob Type : Full-timeJob Summary : We are seeking a proactive and detail-oriented SAP Vertex Consultant with 8+ years of total experience and deep, specialized expertise in implementing and integrating Vertex tax solutions within the SAP ecosystem....

  • SAP ABAP/RAR Consultant

    4 days ago

    Anywhere in India/Multiple Locations Aaryavin Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role : SAP ABAP RAR Consultant Relevant Experience : 6 Years (SAP ABAP) Mode : Remote Shift : 1-10PM IST Job Description : We are looking for an experienced SAP ABAP RAR Consultant to join on a contractual engagement and contribute to high-impact SAP projects. Expertise : SAP ABAP with RAR (Revenue Accounting & Reporting) Key Responsibilities : -...

  • Senior Data Consultant

    2 days ago

    Anywhere in India/Multiple Locations Probe CX Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Description : Innovior is a leading boutique Digital Transformation consultancy. We began as a specialist in Intelligent Automation and quickly expanded our services to include Salesforce, Anaplan, Data & Analytics and Managed Services. This strategic shift enabled us to offer our clients a comprehensive suite of bespoke solutions for their digital...

  • Oracle Technical Consultant

    2 weeks ago

    Anywhere in India/Multiple Locations AGILE TECHNOLOGY SOLUTIONS Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role Overview : The Oracle Technical Consultant will be responsible for designing, developing, and supporting technical solutions in Oracle HCM and Talent Management modules within Cloud environments. The role involves close collaboration with project teams, business stakeholders, and DBAs to deliver end-to-end technical solutions, ensuring...

  • Siebel EAI Consultant

    2 days ago

    Anywhere in India/Multiple Locations TRH Consultancy Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description : We are seeking an experienced Siebel - EAI Consultant to join our team remotely in India. The ideal candidate will have a strong background in Siebel integration and will play a key role in designing and implementing integration solutions to enhance our business processes.Responsibilities : - Design, develop, and implement integration...

  • Senior Workday Technical Consultant

    6 days ago

    Anywhere in India/Multiple Locations Jigya Software Services (P) Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Location : PAN India Hybrid. Shift : 11:00 AM 8:00 PM IST.About the Role : We are seeking two highly skilled and experienced Senior Workday Technical Consultants to join our team. These are lead-level positions requiring deep expertise in Workday integration, specifically within the Benefits and Payroll modules. The ideal candidates will be...

  • JDE Technical Consultant

    2 days ago

    Anywhere in India/Multiple Locations Growel Softech Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Description : We are seeking a highly skilled JDE Technical Consultant with strong expertise in JDE EnterpriseOne tools and technologies. The ideal candidate will have hands-on experience in developing and customizing JDE applications, PowerForms, reports, orchestrations, and integrations.Key Responsibilities : - Design, develop, and maintain JDE...