Advisor Voice RCC_B

Posted Date:
09 Oct 2025

Function/Business Area:
Customer Service

Location:
Kharagpur

Job Responsibilities:

1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship building and service
12. Follow all contact center policies, procedures, code of conduct and legislative requirements

Education Requirement:
/ Graduation degree in any discipline

Experience Requirement:
6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

Skills & Competencies:

1. Speak local language
2. Basic computer knowledge
3. Problem-solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset

Please update your profile and upload your resume to apply