Business Analyst

4 days ago

Bengaluru, Karnataka, India Optimo Capital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Optimo Capital,
founded in 2023 by
Mr. Prashant Pitti (co‑founder of EaseMyTrip and alumnus of IIT Madras),
is a Bengaluru‑based NBFC focused on empowering underserved MSMEs in India

Role Description: Business Analyst

The
Business Analyst (BA)
will act as a strategic link between business teams, product owners, and technology teams. The role involves gathering, analyzing, and documenting business requirements, translating them into functional specifications, and ensuring successful implementation of technology solutions that align with business objectives in the
lending (LAP) domain
.

The BA will be responsible for driving process improvements, enabling data-driven decision-making, and ensuring smooth product adoption across stakeholders.

Location: Bangalore

Key Responsibilities

  • Provide
    Level 1 and Level 2 technical support
    for SaaS-based LAP mobile and web applications, ensuring client issues are resolved within defined SLAs and maintaining high customer satisfaction.
  • Monitor, track, and resolve support tickets through the internal helpdesk system; conduct
    root cause analysis (RCA)
    for recurring or critical issues.
  • Act as a
    liaison between internal clients, engineering/product teams, and external vendors
    , ensuring timely escalation and resolution of unresolved issues.
  • Support
    new client onboarding
    , including application configuration, feature setup, and ensuring smooth user adoption.
  • Assist clients with
    report generation, documentation, and product usage
    related to LAP lending workflows.
  • Perform
    User Acceptance Testing (UAT), regression testing, and quality checks
    for new features and releases in collaboration with product and QA teams.
  • Develop, update, and maintain
    support documentation
    (FAQs, knowledge base articles) and provide user training as required.
  • Contribute to
    application upgrades, new feature rollouts, and change requests
    , ensuring seamless deployment and system stability.

Required Skills

  • 1–2 years of relevant experience
    in SaaS application support, preferably within lending or NBFC domains.
  • Strong understanding of
    SaaS product architecture, configurations, and cloud deployment fundamentals
    .
  • Hands-on experience with
    helpdesk/ticketing tools, incident management, SLA-driven support, RCA, and reporting
    .
  • Excellent
    communication and problem-solving skills
    , with the ability to simplify technical issues for non-technical users.
  • Familiarity with
    lending workflows (Loan Against Property – LAP)
    and related NBFC compliance/documentation practices.
  • Proficiency in creating
    BRDs, FRDs, process flows, and use cases
    .
  • Knowledge of
    UAT processes, software deployment cycles, and quality assurance methodologies
    in SaaS environments.

Intrested candidate can share the resume to

  • Business Analyst

    1 week ago

    Bengaluru, Karnataka, India AXA Global Business Services Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Notice Period - 2 weeks, Location BangaloreRole & responsibilitiesProfile Role: Associate Consultant (Business Analyst)Position Brief & Process SummaryA key member of the AD&M team in AXA GBS, the main responsibilities include working on Aura Next projects, understanding and meeting client requirements, preparations of BRD/TSD documents, and proactively...

  • Business Analyst

    2 weeks ago

    Bengaluru, Karnataka, India PIERIAN Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Business AnalystJob Title: Business Analyst Location: KengeriDepartment: OperationsReports To: Chief Operating Officer (COO)Job Overview:We are seeking a detail-oriented and data-driven Business Analyst to join our team. Ideal candidate will be responsible for analysing business performance, tracking market trends, and providing strategic...

  • Business Analyst

    4 days ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Business Analyst - MetricstreamExperience in Metricstream application - Experience in facilitating the dialog with App Owners with minimum support from Product Owner - Have multiple years of experience working as a Business Analyst - Thrive with great responsibility and is team-oriented with solid stakeholder management capabilities - Has a holistic and...

  • Business Analyst

    2 days ago

    Bengaluru, Karnataka, India Birlasoft Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Business Analyst (Azure Devops) Birlasoft is hiring a \"Business Analyst\" with Azure Devops (Technical Background). Experience: Minimum of 8-10 years of experience in BA with expertise in technical background, preferred Azure Devops . Preference: Immediate joiners will be preferred Interested candidates meeting the criteria can share...

  • Business Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Vaishnavi Group Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionVaishnavi Group is a Real Estate Developer based in Bangalore, with over two decades of experience in creating landmark commercial, residential, and retail projects. We are dedicated to redefining the experience of a home and setting the benchmark for exquisite living. Our commitment to quality and innovation ensures the delivery of...

  • Business Analyst

    4 weeks ago

    Bengaluru, Karnataka, India Ascendion Full time

    We're Hiring: EDI Business Analyst (8+ Years Experience) Locations: Bangalore, Hyderabad, Chennai Experience: 8+ YearsWe are looking for an experienced EDI Business Analyst to join our dynamic team. If you have strong domain knowledge in EDI and Encounters, and a passion for solving complex problems with data, we'd love to hear from you Key Requirements:-...

  • Business Analyst

    4 weeks ago

    Bengaluru, Karnataka, India Ascendion Full time

    Exciting Opportunity for a Technical Business Analyst - Insurance Domain (Bangalore) #BusinessAnalyst #Insurance #SQL #Agile #BangaloreAre you a seasoned Business Analyst with a strong technical aptitude and a passion for the insurance industry? We're seeking a talented individual with 7+ years of experience to join our dynamic team in Bangalore This is a...

  • Business Analyst, Cross Border Selection Technology

    6 days ago

    Bengaluru, Karnataka, India Amazon Business Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DescriptionAre you interested in building next generation services that will re-define international trade at Amazon? Do you want to improve how shoppers around the world discover and purchase global merchandise? Amazon Exports and Expansion is building new services responsible for enhancing the international shopping experience. Global Store (GS) and Core...

  • Business Analyst

    2 weeks ago

    Bengaluru, Karnataka, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the JobThe Business Analyst plays a crucial role in enhancing the efficiency of business operations, ensuring the successful progression of projects, and the seamless operationalization of business processes. The role includes facilitating clear communication and alignment between stakeholders through workshops and strong relationship management. By...

  • Business Analyst

    1 week ago

    Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Candidate Specifications:7+ years, Notice Period - Immediate to 30 daysCredit Risk Assessment/ Analysis, Scoring and Risk managementCredit card Lending business analysts must be skilled in& data analysis and visualization.Familiarity with tools such as Excel, SQL, Tableau, or Power BI is essential for data manipulation.Proficiency in process modelling tools...