US Voice Process

2 days ago

Bengaluru, Karnataka, India ADVISEBEE INNOVATIONS PRIVATE LIMITED Full time ₹ 35,000 - ₹ 5,50,000 per year

JOB FUNCTIONS AND RESPONSIBILITIES

  • Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
  • Logs all borrower contacts into the loan servicing system
  • Offer long term resolutions to customers to resolve delinquency
  • Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
  • Required to make the prescribed number of contacts during the daily work schedule
  • Familiar with the customer relations functions and the services offered
  • Perform miscellaneous job-related duties as assigned by the department manager

EDUCATION / EXPERIENCE

  • This position requires strong customer service skills
  • Must be fluent in English
  • Overall knowledge and experience in mortgage loan servicing desirable but not required
  • Graduate degree is preferred
  • Undergraduates must have at least 6 months call center experience

WORK SCHEDULE OR TRAVEL REQUIREMENTS

  • Must be willing to work in US timings

Q1. How many years of voice experience you have ?*

Q2. How Many Years of International voice process experience you have ?*

Yes

No

Q3. How would you rate the candidates communication skills in a scale of being excellent.*

Q4. Is the candidate available to start on 20th October if selected?*

Yes

No

Job Types: Full-time, Permanent

Pay: ₹350, ₹550,000.00 per year

Benefits:

  • Commuter assistance
  • Flexible schedule
  • Food provided
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

Speak with the employer

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