US Voice Process
3 days ago
JOB FUNCTIONS AND RESPONSIBILITIES
- Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
- Logs all borrower contacts into the loan servicing system
- Offer long term resolutions to customers to resolve delinquency
- Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
- Required to make the prescribed number of contacts during the daily work schedule
- Familiar with the customer relations functions and the services offered
- Perform miscellaneous job-related duties as assigned by the department manager
EDUCATION / EXPERIENCE
- This position requires strong customer service skills
- Must be fluent in English
- Overall knowledge and experience in mortgage loan servicing desirable but not required
- Graduate degree is preferred
- Undergraduates must have at least 6 months call center experience
WORK SCHEDULE OR TRAVEL REQUIREMENTS
- Must be willing to work in US timings
Q1. How many years of voice experience you have ?*
Q2. How Many Years of International voice process experience you have ?*
Yes
No
Q3. How would you rate the candidates communication skills in a scale of being excellent.*
Q4. Is the candidate available to start on 20th October if selected?*
Yes
No
Job Types: Full-time, Permanent
Pay: ₹350, ₹550,000.00 per year
Benefits:
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
Speak with the employer
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