Application Engineer
1 week ago
UCCX Application Support Engineer
Experience: 2 years
Location: Mumbai
Skills:
BE/BTech in EC/CS with 2 years of relevant work experience
Programming skills on C/C++ / Java / Javascript
Use of API testing tool like Postman / SoapUI
Work experience in Contact Center technology like, ACD, IVR, CTI is preferred
Work experience in UCCX scripting and Finesse customization is added advantage
Understanding of Networking technology and working with database system is preferred
Job Description & Responsibility:
- L1-level support for the Cisco UCCX PS-Apps ecosystem.
- Strong understanding of IVR scripts.
- Proficiency in ServiceNow integration with Finesse CTI.
- Perform regular system health checks.
- Troubleshoot and resolve application issues related to IVR scripts and Finesse integration.
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