site performance manager

Job Description

Career Area:
Product Support

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Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We have an exciting opportunity for a dynamic Site Performance Manager to enhance the performance of Caterpillar Mining Products at the Fording River Coal Mine, located in British Columbia. As a Site Performance Manager, youll be the go-to Caterpillar expert at the mine sitewhere data meets action, and strategy meets execution.

This is not your average technical role. Youll dive deep into fleet performance, uncover the root causes of downtime, and lead cross-functional initiatives that drive real, measurable improvements. From influencing dealer and customer operations to managing complex projects and aligning global resources, youll be at the heart of Caterpillars mission to deliver unmatched value and uptime.

What Youll Do

• Be the Performance Expert: Analyze site-level data to identify downtime driverstechnical, operational, logistical, or procedural.
• Lead with Influence: Align and influence stakeholders across Caterpillar, Dealers, and Customerswithout direct authorityto drive performance improvements.
• Own the Metrics: Monitor and manage KPIs like equipment availability, parts availability, cost per ton, and uptime.
• Drive Strategic Projects: Develop and execute performance improvement initiatives based on data insights and site needs.
• Act as a Consultant: Advise site leadership on application practices and product health strategies.
• Coordinate the Matrix: Serve as the central point of contact for Caterpillar at the site, coordinating with Product Support, Commercial, and Technical teams.
• Mitigate Risk: Manage Caterpillars business risk and ensure alignment with commercial recovery strategies.

What Makes This Role Unique:

• High Visibility: Youll be the face of Caterpillar at key mine sites.
• Impactful Work: Your insights and actions will directly improve customer operations and satisfaction.
• Autonomy & Ownership: Lead initiatives with the freedom to innovate and execute.
• Collaborative Culture: Work with passionate experts across Caterpillar, Dealers, and Customers.
• Career Growth: This role is a launchpad for future leadership opportunities in mining and beyond.

What skills you will have:

• Technical Excellence: Site operations experience, fleet maintenance, understanding of repair processes, and dealer operations experience.
• Deep understanding of mining operations and equipment: this will set you apart. Ability to run complex projects across multiple departments and stakeholders.
• Data Analysis: Strong data analysis skills to identify trends and root causes.
• Ability to Lead Initiatives from Concept to Execution: Demonstrated success in driving projects from initial idea through to implementation.
• Relationship Management: Proven ability to build trust and influence across diverse teams and organizations. Skilled in establishing and maintaining healthy working relationships with clients, vendors, and peers. Ability to influence others.
• Ability to See the Big Picture While Managing the Details: Strategic mindset with attention to operational execution.
• Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Project management skills, ability to execute and drive actions.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Additional Information:

• This role is based remotely, with your home office located in Alberta or British Columbia. Ideally, the candidate will reside near Fording River Coal Mine, BC or Calgary, AB, to best support regional needs.
• This position may require 40 50 PERCENT travel.
• Domestic relocation assistance is not available.
• Visa sponsorship, international assignments, or payroll transfers are not available for this role.

Summary Pay Range:

$119,000 - $149,000
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Additional Information:

• We are hiring to fill a new position. This position requires working onsite five days a week.
• This position requires working onsite five days a week.

Posting Dates:

October 21, November 5, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

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Locations:
CALGARY / ALBERTA, ALBERTA / BRITISH COLUMBIA, BRITISH COLUMBIA, CANADA

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