Dispatcher

2 weeks ago

Model Town Jalandhar Punjab, India M&P Outsourcing Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Role Overview:

The Despatch Officer ensures timely and accurate shipping of goods by coordinating despatch operations, liaising with transport providers, and maintaining records.

Key Responsibilities:

  • Tracking the loads
  • Coordinating the loading and unloading of vehicles.
  • Dispatching drivers for Delivery and Collections time slots.
  • Ensuring all loads are captured recorded thought our TMS.
  • Ensure that all emails in the email inbox are followed up and filed once actioned.
  • Report any issues and escalate if necessary.
  • Responding to all customer enquiries delivery incidents / issues, arrival times or late deliveries / pickups via email and phone call.
  • Escalating and flagging late pick-ups / deliveries with customers via phone and then confirm with emails.
  • Ensure written/verbal hand-over is given to the next shift.
  • Ensuring drivers complete Pre-start.
  • Ensuring drivers demonstrate safe work practices at all times.
  • Must micromanage the drivers with pick-ups. Phone calls must be made to ensure pick-ups are completed on time.
  • Calling drivers advising if their load is ready for departing, or if their load has been delayed.
  • Behaving in a professional manner to all internal and external stakeholders at all times.

Requirements:

  • Experience in despatch, logistics, or warehousing preferred.
  • Strong computer and communication skills.
  • Proficiency in despatch or warehouse systems.
  • Attention to detail and ability to multitask.
  • Strong knowledge of the Transport industry.
  • Ability to perform in a fast-paced environment.
  • Minimum 1 years of experience within the logistics industry.

Why Join Us?

  • Competitive salary and benefits.
  • Career growth opportunities.
  • Supportive team environment.

Job Type: Full-time

Pay: ₹20, ₹40,000.00 per month

Ability to commute/relocate:

  • Model Town, Jalandhar, Punjab: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

  • Dispatching: 1 year (Required)

Shift availability:

  • Night Shift (Required)

Work Location: In person

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