Field Application Engineer

3 days ago

Bengaluru, Karnataka, India Advancetech Control Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title: Filed Application Engineer

Job Summary:

As a Field Application Engineer at Advancetech, you are responsible for leading and coordinating customer support operations across pre-sales, post-sales, installation, testing, and repair services. You act as the key liaison between customers, internal teams, and OEM partners to ensure timely delivery, high-quality service, and complete customer satisfaction.

Key Responsibilities:

  • Customer Relationship Management:

  • Serve as the primary point of contact for customers across all support and service activities.

  • Maintain strong relationships with clients, ensuring timely communication and issue resolution.

  • Handle escalations and ensure customer satisfaction through proactive engagement.

  • Technical Support & Services:

  • Supervise and coordinate pre-sales and post-sales technical support, including product installation, configuration, and testing.

  • Oversee repair, RMA (Return Material Authorization), and field service operations.

  • Review and approve technical reports, test documentation, and service records.

  • Team Leadership:

  • Manage and guide the technical support team to deliver prompt and accurate assistance.

  • Monitor workload, assign tasks, and ensure adherence to service quality standards.

  • Conduct periodic training sessions to enhance team technical and communication skills.

  • Coordination with OEMs & Partners:

  • Liaise with OEMs and global technical teams for product repairs, replacements, and advanced troubleshooting.

  • Manage warranty and RMA processes with international partners.

  • Reporting & Documentation:

  • Prepare periodic customer support performance reports for management.

  • Maintain accurate records of customer interactions, service activities, and follow-ups.

Key Skills & Competencies:

  • Strong customer relationship and communication skills
  • Technical expertise in embedded systems, VME/VPX, and test & measurement hardware
  • Experience in installation, troubleshooting, and RMA coordination
  • Team management and leadership skills
  • Proficiency in CRM tools and service reporting
  • Excellent problem-solving and multitasking abilities

Educational & Professional Requirements:

  • Bachelors degree in Electronics / Electrical / Instrumentation Engineering (or related field)
  • 510 years of experience in technical support or customer service management, preferably in industrial/embedded systems or electronics domain Role & responsibilities

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