Voice Process- SME

2 days ago


Bengaluru, Karnataka, India Quess Global Recruitment Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year
  • Role:
    Customer Care (Voice – Non-Tech Support)
  • Industry:
    Open
  • Locations:
  • Bangalore:
    Electronic City office
  • Pune:
    Hinjewadi
  • Mode:
    5 Days Work From Office (WFO)
  • Shift:
    24/7 rotational
  • Openings:
    50 positions per location
  • Qualification:
    Graduation is mandatory (any stream)

Skill Set Requirements:

  • Excellent
    English communication skills
    (Grammar, Pronunciation, Articulation, Fluency)
  • Strong
    customer service orientation
  • Ability to handle
    international customers
  • Demonstrated
    empathy
    and
    problem-solving
    approach
  • Prior
    voice process experience (Non-Tech Support)
    preferred

Interview Process:

Step 1: Aptitude Test

  • Microphone & camera required (with checks in between)

Step 2: CRT Round (Communication Assessment)

  • Conducted by a panelist via call
  • Focus on: Grammar, Flow, Articulation, Pronunciation, Speech Volume
  • Passing Criteria:
    72% minimum

Step 3: Operations Round

  • Evaluation of
    empathy
    ,
    communication quality
    , and
    customer-first attitude

apply



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