Trainer_Banking Process

Job Title:
Process Trainer – BFSI Domain (Domestic Process)

Location:
Gurgaon

Experience:
1–5 Years

Shift:
Rotational Shifts (5/6 Days A Week)

Job Summary:

We are looking for a skilled and enthusiastic
Process Trainer
with a background in the
Banking, Financial Services, and Insurance (BFSI)
domain to join our training team for a
domestic voice/non-voice process
. The ideal candidate will be responsible for delivering high-impact training sessions, ensuring the continuous development of new hires and existing employees, and enhancing process knowledge and overall team performance.

Key Responsibilities:

• Deliver effective training programs in alignment with business objectives, ensuring timely and seamless facilitation.
• Assess training effectiveness through evaluations, feedback, and post-training performance metrics.
• Monitor and mentor trainees during On-the-Job Training (OJT) to ensure real-time skill application.
• Maintain accurate training reports/MIS and share progress updates with operations and leadership teams.
• Regularly review and update training materials based on process or policy changes.
• Participate in calibration sessions with internal stakeholders to ensure training aligns with operational expectations.
• Identify Training Needs (TNI) and conduct refresher or upskilling sessions as required.
• Conduct knowledge assessments for new hires and production teams to evaluate comprehension and retention.

Required Skills and Qualifications:

• Excellent command of English – both spoken and written.
• Prior experience in delivering training for
  BFSI processes
  (mandatory).
• Strong understanding of customer service in a BFSI environment (e.g., banking, insurance, or financial services).
• Flexibility to work in rotational shifts including nights as per business demands.
• Experience in training delivery – process, product, soft skills, or upskilling initiatives.
• 1–5 years of relevant experience as a process trainer (line trainers can also apply).
• Sound knowledge of the BFSI domain and related operational workflows.

Preferred Candidate Profile:

• Candidates currently residing in or open to relocating to
  Gurgaon
  .
• Exposure to
  domestic BFSI
  processes is highly desirable.
• Proactive, self-motivated, and comfortable in dynamic, fast-paced work environments.

If you're passionate about driving impactful learning experiences and have a strong background in the BFSI sector, we encourage you to apply and become part of a growing and dynamic team.

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Location:
Gurgaon