Senior Linux Technical Support Engineer

8 hours ago

Pune, Maharashtra, India Everseen Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The Role 

As a Senior Linux Technical Support Engineer, you will be responsible for providing technical support and assistance with Linux-based systems. You will work closely with the Tech Support team to ensure the smooth operation of Linux servers and assist in resolving technical issues.

Main Responsibilities 

·       Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support 

·       Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies 

·       Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors 

·       Assist in the installation, configuration, and maintenance of Linux-based software applications 

·       Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops 

·       Apply patches and updates to Linux servers as necessary to keep systems up to date and secure 

·       Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved 

Collaborating With 

Work collaboratively with Level 2 - Level 3 Linux Administrators to resolve more complex issues 

Technical Skills 

·       Proficiency with Linux command-line tools and utilities  

·       Basic knowledge of ticketing tools (Jira, ServiceNow) 

·       Hands-on experience using Git for version control 

·       Working knowledge of containerization tools (Docker, Podman, container) 

·       Exposure to orchestration platforms (Kubernetes, OpenShift/OCP) 

·       Familiarity with configuration management and automation using Ansible 

·       Awareness of monitoring and visualization tools (Prometheus, Grafana) 

Core Competencies 

·       Strong problem-solving and troubleshooting skills

·       Effective communication and interpersonal abilities

·       Team-oriented mindset with adaptability to shifting priorities

·       Willingness to work in shifts to provide 24x7 support 

Education and Certifications 

Bachelor's degree in Information Technology or a related field, or equivalent work experience 

Red Hat Certified System Administrator (RHCSA) certification is mandatory

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