Program Specialist III

1 week ago

Gurgaon, Haryana, India Uber Full time

About the Role

We are looking for a Program & Site Specialist to drive operational excellence, consistency, and performance across our driver-support network. You thrive in managing site operations, optimizing processes, and enabling teams to deliver strong results at scale. You bring structure, clarity, and efficiency to complex environments, ensuring support sites run smoothly and deliver measurable business impact.

As part of Uber's IndiaSA CommOps team, you'll play a key role in managing the day-to-day performance of our support sites and ensuring seamless execution of driver-support operations. You will collaborate closely with cross-functional teams across Ops, Legal, Policy, Comms, City Operations, and Vendor partners to uphold service quality, drive continuous improvement, and execute key operational initiatives across the region.

What the Candidate Will Do

  • Manage site performance by tracking hourly/daily/weekly KPIs, identifying trends, and driving root-cause analysis for improvement.
  • Partner with vendors and internal teams to ensure consistent communication, accountability, and quality across sites.
  • Collaborate with cross-functional teams to streamline workflows and improve process efficiency through documentation and system enhancements.
  • Provide data-driven insights and recommendations to improve performance, reduce costs, and elevate customer experience.
  • Own and execute driver-facing programs from ideation to deployment, ensuring alignment with business goals and operational scalability.
  • Support new initiatives, pilots, and process rollouts across INSA markets with strong project management discipline.
    Build and maintain program documentation to ensure clarity, consistency, and scalability.

What the Candidate Will Need- Basic Qualifications -

  • 2-3 years of experience in Program Management, Vendor Operations, or Process Excellence roles.
  • Strong analytical and problem-solving skills with experience in performance tracking, KPI management, and data interpretation.
  • Proven ability to manage multiple projects simultaneously and work effectively in cross-functional environments.
  • Excellent communication and stakeholder management skills, with the ability to influence without authority.
  • Comfort operating in a fast-paced, dynamic environment with a bias for action and ownership.

  • Proficiency in tools like Excel, Google Sheets, and project management platforms is a plus.

  • Preferred Qualifications -

  • Strong understanding of Uber's products, operations, and business landscape in the India market.

  • Prior experience in customer experience delivery, preferably within Uber or similar fast-paced environments.
  • Proficiency in the Google Workspace suite (Slides, Sheets, Docs) with advanced presentation and storytelling skills.
  • Demonstrated ability to design and deliver impactful presentations that effectively communicate insights and strategy.
  • Proven experience in project coordination, managing multiple stakeholders and timelines.
  • Hands-on experience in data analysis, translating insights into actionable recommendations.
  • Familiarity with contact center operations, including performance management and vendor relationship oversight.

  • Program Specialist

    2 days ago

    Gurgaon, Haryana, India Ownwell Full time

    Program SpecialistCompany Background: Ownwell has developed a leading end-to-end property tax solution that is purpose-built for SFR and CRE investors, operators, and property managers. We have brought Data Science and Machine Learning to a space that is ripe for disruption. We combine a best-in-class technology stack with local market expertise to reduce...

  • Senior Quality Ops Specialist

    2 weeks ago

    Gurgaon, Haryana, India Lutech Resources Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    DescriptionJob Overview:The Senior Quality Ops Specialist uses best practices and knowledge of internal or external issues to improve the Operations discipline within McDermott. They will act as a resource for colleagues with less experience and share their conceptual and practical expertise in the Operations discipline. They solve complex problems and use...

  • Community Relations and Strategic Programs Specialist

    7 days ago

    Gurgaon, Haryana, India OU Health Full time

    Position Title:Community Relations and Strategic Programs SpecialistDepartment:Brand and Growth MarketingJob Description:General Description: The Community Relations and Strategic Programs Specialist identifies, strategically analyzes and implements partnerships, sponsorships, external relationships, volunteers and special events. This position interacts...

  • sde iii

    2 days ago

    Gurgaon, Haryana, India American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We're looking for a mid-senior level engineer to be part of our growing team of...

  • Contracts Specialist III

    1 week ago

    Gurgaon, Haryana, India Lummus Technology Full time

    At Lummus Technology, innovation thrives, and excellence is a shared pursuit. When you join Lummus, you are empowered to make an impact and be part of a dynamic team that celebrates creativity, encourages professional development, and fosters collaboration. From our technology portfolio to our global workforce, Lummus is growing at a rapid pace, and we hope...

  • Senior Quality Ops Specialist

    2 weeks ago

    Gurgaon, Haryana, India McDermott International, Ltd Full time ₹ 12,00,000 - ₹ 30,00,000 per year

    Job DescriptionJob Overview:The Senior Quality Ops Specialist uses best practices and knowledge of internal or external issues to improve the Operations discipline within McDermott. They will act as a resource for colleagues with less experience and share their conceptual and practical expertise in the Operations discipline. They solve complex problems and...

  • Customer Success Associate III

    6 days ago

    Gurgaon, Haryana, India Rackspace Full time

    Job Title: Customer Success Associate III - IN  JOB DESCRIPTION: Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests.  Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer requests and...

  • Partner Programs Lead

    2 weeks ago

    Gurgaon, Haryana, India MongoDB Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About MongoDBMongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data...

  • Partner Programs Lead

    2 weeks ago

    Gurgaon, Haryana, India MongoDB Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About MongoDBMongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data...

  • Travel Program Specialist

    2 weeks ago

    Gurgaon, Haryana, India American Express Global Business Travel Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.What You'll Do on a Typical Day:Travel Operations and Management Support within the...