Servicenow Solution Architect

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ServiceNow Solution Architect Job Description

Job Title: ServiceNow Solution Architect

Location: Bangalore

Experience: 10+ years (5+ years in ServiceNow)

Role Overview:

A ServiceNow Solution Architect plays a critical role in designing, implementing,

and optimizing ServiceNow solutions that deliver measurable business outcomes.

You will lead end-to-end technical delivery, inspire customer confidence, and

ensure innovative, scalable, and integrated ServiceNow architectures.

This is both a hands-on and strategic role, requiring deep technical expertise,

strong consulting skills, and the ability to influence senior stakeholders while

mentoring technical teams.

Key Responsibilities

Pre-Sales & Consulting

Engage with clients to understand business processes, pain points, and

desired outcomes.

Craft scalable technical blueprints considering security, integrations, and

future scalability.

Develop POCs and solution demos that showcase ServiceNows value

proposition.

Support proposals with effort estimates, cost models, and delivery timelines.

Implementation & Delivery

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Lead the technical delivery of complex ServiceNow projects from inception

to go-live.

Oversee module configurations, customizations, and cross-platform

integrations (ITSM, ITOM, HRSD, CSM, GRC, SecOps, etc.).

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Design and deliver integrations using Integration Hub, REST/SOAP APIs, SSO,

LDAP, JDBC, etc.

Resolve complex technical challenges, guiding development teams

(onshore/offshore).

Ensure risk and quality standards are met throughout the delivery lifecycle.

Post-Implementation & Support

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Provide knowledge transfer and training to customers and support teams.

Continuously monitor performance, optimize workflows, and recommend

enhancements.

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Stay updated with new ServiceNow releases, best practices, and

emerging technologies.

Additional Leadership Contributions

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Support sales pitches and client presentations.

Work with GTM and marketing team to provide the relevant details

Mentor junior architects and technical consultants.

Collaborate with ServiceNow, product vendors, and strategic partners.

Lead and develop best practices, frameworks, and reusable accelerators.

Challenges & Expectations

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Managing the complexity and breadth of ServiceNow functionalities.

Addressing diverse and evolving client needs with tailored solutions.

Overcoming integration challenges with enterprise environments.

Balancing business priorities, technical feasibility, and budgets.

Continuously upskilling to keep pace with ServiceNow releases and industry

trends.

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Skills & Qualifications

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Proven track record as a ServiceNow Solution Architect delivering

enterprise-scale projects.

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Strong hands-on expertise across multiple ServiceNow product suites.

Certified ServiceNow System Administrator & Certified Implementation

Specialist in at least two modules.

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ITIL Foundation (v3 or v4) certified.

Proficient in scripting (JavaScript, CSS, AngularJS) and ServiceNow

development components (Flows, Business Rules, Client Scripts, UI Actions,

Widgets, UI Pages).

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Deep integration expertise (Integration Hub, REST/SOAP APIs, SSO, LDAP,

JDBC).

Experience in agile and traditional delivery methodologies.

Key Attributes

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Strong communicator and influencer with C-level engagement skills.

Strategic thinker with hands-on problem-solving ability.

Resilient, adaptable, and committed to delivery excellence.

Passionate about innovation and continuous improvement.

Preferred Certifications:

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ServiceNow Certified Implementation Specialist (multiple modules)

ServiceNow Certified Technical Architect or Master Architect

ITIL Foundation or equivalent process framework certification