Expert Competence Engineer

11 hours ago

Bengaluru, Karnataka, India Adroit Bi Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About the Role

At Adroit BI, we are committed to achieving excellence through expertise. As an Expert Competence Engineer, you will play a vital role in delivering world-class technical support, driving innovation, and ensuring seamless customer experiences. Youll work within a highly collaborative and inclusive environment that values innovation, learning, and authenticity.

Purpose of the Role

To provide advanced technical support and troubleshooting expertise for global customers and partners, ensuring service excellence, network reliability, and adherence to security best practices.

Key Responsibilities

1. Technical Support & Troubleshooting

  • Provide 24x7x365 Level 2/3 technical support for global service partners and customers.
  • Diagnose, troubleshoot, and perform corrective or preventive maintenance on reported issues.
  • Escalate complex problems to higher support levels when required.

2. Incident & Outage Management

  • Act as Outage Manager by identifying the scope, impact, and risks of outages.
  • Document outage incidents and ensure compliance with contractual SLA and root cause analysis obligations.
  • Provide timely recovery actions and communicate status updates to customers.

3. Documentation & Knowledge Management

  • Contribute to and review upgrade guides, process documentation, and procedural manuals.
  • Maintain and update Adroit BI's knowledge management system with lessons learned and resolutions.
  • Share knowledge proactively across teams to enhance collective expertise.

4. Customer Relationship Management

  • Build and maintain strong relationships with customers and service partners.
  • Ensure high levels of customer satisfaction by delivering responsive and effective support.
  • Collaborate with OEMs and internal stakeholders to resolve technical challenges.

5. Compliance & Continuous Improvement

  • Adhere to ISO27001 information handling and security standards.
  • Participate in continuous learning, process improvement, and innovation initiatives.
  • Support new product introduction (NPI) and customer engineering activities as needed.

Skills & Experience

Essential Requirements:

  • Strong expertise in Network Security technologies.
  • Hands-on experience in Technical Support (2LS/3LS) and Customer Engineering/NPI.
  • Excellent communication skills (written and verbal) and a proactive customer service attitude.
  • Proven experience with Checkpoint security solutions – TAC support experience preferred.
  • Working knowledge of Checkpoint products such as Management Server, Firewall, and Endpoint Security.
  • Ability to work under pressure, including on-call support in a 24x7x365 environment.
  • Fluency in English (spoken and written).
  • Ability to travel when required.

Preferred Certifications:

  • CCSE, CCES, CCCS, CCTE (Checkpoint Certified)
  • PCNSE (Palo Alto Certified Network Security Engineer) – advantage

Additional Preferred Attributes:

  • Strong passion for IP Networking and security innovation.
  • Self-motivated, organized, and team-oriented professional.
  • Demonstrated leadership, problem-solving, and analytical skills.

  • Competency Mapping Specialist

    3 hours ago

    Bengaluru, Karnataka, India PradeepIT Consulting Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About the jobAccelerate your career with PradeepITPradeepIT is one of the largest, globally recognized IT Consulting firm to connect India's deeply vetted talent team to global customer.Were headquartered in Bengaluru, Silicon Valley of India. PradeepITs customers include SAP Lab, Bosch, Rolls-Royce, Daikin, Daimler and J&J and hundreds of other Fortune 500...

  • D365 CRM Competency Lead

    2 weeks ago

    Bengaluru, Karnataka, India Virtusa Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Role: D365 CRM Competency LeadSkills and Experience1. 12–14 years of total experience in CRM, with 6+ years specifically in D365 (CE).2. Deep expertise in Dynamics 365 Customer Engagement (CE) modules: Sales, Customer Service, Marketing, Field Service, and Project Operations.3. Familiarity with Dynamics 365 Finance & Operations (F&O) is a strong...

  • IN_RBIN_Process and Technology development expert

    13 hours ago

    Bengaluru, Karnataka, India Bosch Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionThe Bosch Group is a leading global supplier of technology and services, in the areas of Automotive Technology, Industrial Technology, Consumer Goods, Energy and Building Technology.In India, the Group operates through nine companies with a combined strength of over 30,000 associates which includes around 14,000 research and development...

  • Expert Software Engineer

    1 week ago

    Bengaluru, Karnataka, India Aptiv Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Expert Software Engineer Why will you love being part of Aptiv? You will have the chance to work on a variety of applications, develop new technologies, and create innovative solutions for major OEMs. Plus, you get to see your products on the road, making the world safer, greener, and more connected. Are you ready to join us?Your RoleSound understanding of...

  • Expert Software Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Aptiv Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Expert Software EngineerHelp shape the future of mobility.Imagine a world with zero vehicle accidents, zero vehicle emissions, and wireless vehicle connectivity all around us. Every day, we move closer to making that world a reality. Aptiv's passionate team of engineers and developers creates advanced safety systems, high-performance electrification...

  • Expert Software Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Aptiv Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Expert Software EngineerHelp shape the future of mobility.Imagine a world with zero vehicle accidents, zero vehicle emissions, and wireless vehicle connectivity all around us. Every day, we move closer to making that world a reality. Aptiv's passionate team of engineers and developers creates advanced safety systems, high-performance electrification...

  • Engineering Expert

    2 days ago

    Bengaluru, Karnataka, India SAP Ariba Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description : Engineering Expert - Business Data Cloud - Data Product Runtime Team We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that...

  • Data Modeling Expert

    1 week ago

    Bengaluru, Karnataka, India Bosch Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Company DescriptionBosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it's the largest software development center of Bosch, outside Germany,...

  • Expert Engineer

    2 days ago

    Bengaluru, Karnataka, India SAP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Engineering Standardization Expert

    12 hours ago

    Bengaluru, Karnataka, India Siemens Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job ID483591Posted since06-Nov-2025OrganizationSiemens EnergyField of workEngineeringCompanySIEMENS ENERGY INDIA LIMITEDExperience levelExperienced ProfessionalJob typeFull-timeWork modeHybrid (Remote/Office)Employment typePermanentLocation(s)Bangalore - Karnataka - IndiaA Snapshot of Your DayAs a Technology Expert you are a member of an international...