Senior Associate – NOC Support

Job Summary

Synechron is seeking a detail-oriented and experienced Senior Associate in NOC Support to ensure the stability, security, and performance of our network infrastructure. In this role, you will monitor network systems, troubleshoot technical issues, and coordinate incident responses to maintain high network availability. Your contribution will support the organization's operational continuity and safeguard against potential security threats, ultimately enabling smooth business operations and optimal user experience.

Software Requirements

Required Skills:

• Network monitoring tools (e.g., SolarWinds, Nagios, PRTG) – proficient experience

• Ticketing and incident management platforms (e.g., ServiceNow, JIRA) – working knowledge

• Network configuration tools and basic scripting (UNIX shell scripting)

• Basic understanding of firewalls, IDS/IPS, and security protocols

Preferred Skills:

• Network automation scripts (Python scripting basics)

• Cloud management tools (Azure, AWS monitoring services)

• Knowledge of Configuration Management Systems (e.g., Ansible)

Overall Responsibilities

• Continuously monitor network performance, security, and health through monitoring dashboards and alerts.

• Detect, diagnose, and resolve network incidents in a timely manner, following established procedures.

• Escalate critical network issues with comprehensive documentation to appropriate teams.

• Provide Tier 1 and Tier 2 support including troubleshooting hardware, software, and configuration issues.

• Assist with network device configurations, patch management, and deployment activities.

• Maintain accurate records of incidents, actions taken, and resolutions in incident management systems.

• Generate and review reports on network health, performance metrics, and incident trends.

• Monitor for security threats, recommend preventive measures, and support security compliance initiatives.

• Collaborate with engineering and support teams to implement network upgrades and new solutions.

• Contribute to process improvements within the NOC to enhance efficiency and incident response.

Technical Skills (By Category)

Networking Concepts & Protocols:

• Essential: TCP/IP, DNS, DHCP, VLANs, VPNs, routing protocols (OSPF, BGP)

• Preferred: Multicast, SD-WAN, MPLS

Monitoring & Support Tools:

• Essential: SolarWinds, Nagios, PRTG

• Preferred: Advanced use of network management platforms

Security & Compliance:

• Basic understanding of firewalls, IDS/IPS, and security best practices

• Preferred: Knowledge of security standards such as ISO/IEC 27001

Scripting & Configuration:

• Essential: UNIX shell scripting

• Preferred: Python scripting for automation

Devices & Infrastructure:

• Experience working with Cisco, Juniper, or similar network equipment

Experience Requirements

• Minimum 2+ years in Network Operations Center (NOC), network support, or incident management roles

• Direct experience monitoring and supporting enterprise-grade network environments

• Familiarity with incident management processes, preferably following ITIL frameworks

• Experience working with network hardware and troubleshooting complex network issues

• Prior experience with security monitoring or threat detection is advantageous

Day-to-Day Activities

• Monitor network performance and security alerts daily to identify and address issues proactively

• Troubleshoot network outages or degraded performance and resolve Tier 1 or Tier 2 issues

• Document all incident details, troubleshooting steps, and resolution actions clearly

• Collaborate with network engineers and security teams for advanced troubleshooting and incident escalation

• Participate in incident reviews and develop improvement actions

• Support deployment activities for network hardware/software upgrades

• Assist in maintaining network documentation, inventory, and configuration records

• Regularly update management on ongoing issues and incident status

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Network Engineering, or related field; relevant professional experience acceptable as an alternative

• Certifications such as Cisco CCNA, CCNP, or equivalent are preferred

• Proven track record in supporting and managing large-scale network environments

• Knowledge of organizational security policies and compliance standards

Professional Competencies

• Strong analytical ability to diagnose complex technical issues swiftly

• Excellent written and verbal communication skills for interacting with technical teams and non-technical stakeholders

• Ability to manage multiple priorities and operate effectively under pressure

• Proactive and self-motivated with a focus on continuous improvement

• Collaborative team player with a customer-focused approach

• Aptitude for learning new technologies and adapting to evolving network environments

S​YNECHRON'S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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