Director Delivery

As an integral part of Capgemini's Intelligent Finance and Accounting Operations (IFAO) Consulting, Drive large-scale, technology-enabled finance transformations by leading strategic delivery of automation solutions. Build trusted client relationships, orchestrate seamless transitions, and shape future-ready business operations through innovation and intelligent automation. So, He/She/They will need to demonstrate the ability to:

•    Builds strategic client partnerships to drive transformation, growth, and long-term value.

•    Leads complex, multi-regional Operational programs ensuring delivery excellence, risk control, and profitability. 

•    Drives continuous improvement and digital innovation to enhance operational capabilities and service offerings.

•    Ensures high-quality delivery with a focus on business outcomes

•    Be a confident, polished and fluent presenter frequently presenting to client management teams, to boards and to large audiences

•    Lead the development and extension of products and services and know how to communicate and market them 

•    Develops high-performing teams through strategic hiring, mentoring, and enhancement of capability.

General Responsibilities / Accountabilities:

•    Lead strategic P2P transformation, drive operational excellence, and deliver high-impact finance solutions. Inspire teams, engage clients, and champion innovation across global procurement and payment operations. Be inspired to inspire our clients and people so He/She/They will also be expected to:

•    Strategic Leadership & Business Growth
o    Drive the strategic roadmap for the P2P function, aligning with enterprise-wide goals and digital finance transformation initiatives.
o    Lead as a strategic thought leader in Finance & Accounting, driving transformative P2P initiatives, delivering impactful solutions, and influencing senior stakeholders to unlock business value and innovation.

•    End-to-End P2P Delivery Oversight
o    Oversee global P2P operations, ensuring client satisfaction, SLA/KPI adherence and strategic alignment with business and compliance objective.
o    Drive KPI improvements in cost, accuracy, and service levels through close coordination with operations, ensuring compliance with audit, tax, and reporting standards.

•    Transformation Leadership
o    Lead automation and digital transformation initiatives using ERP and procurement technologies, while developing methodologies tailored to evolving client needs and service delivery excellence
o    Lead and disrupt traditional frameworks through the application of Transformation and Innovation Office (TIO) principles and change management methodologies.

•    Client Engagement & Business Development
o    Identify and pursue business transformation opportunities, crafting winning proposals
o    Facilitate board-level workshops and strategic sessions with clients to co-create solutions and drive innovation.
o    Build and maintain high-level client relationships, acting as a trusted advisor and transformation partner.

•    Team Leadership & Stakeholder Management
o    Lead and empower a global P2P team, driving innovation, accountability, and continuous improvement.
o    Foster strategic stakeholder partnerships to ensure alignment, collaboration, and delivery of key business outcomes.

•    Governance, Risk & Compliance
o    Ensure governance, compliance, and ethical standards across P2P by upholding company-defined controls, managing risk, and conducting proactive audits

Qualifications (Education/Experience/Certification): 

•    Master's degree in accounting, Finance, or related field. Professional certifications like CA, CPA, CMA, or ACCA would be preferred.

•    15 plus years of relevant experience in accounting cycle with expertise with cost optimisation, including Minimum 10 years in a leadership or service delivery role within a global or shared services environment. 

•    Certifications such as PMP, Six Sigma, or CPA are advantageous; strong proficiency in ERP, SAP, Coupa, Ariba, or Oracle Cloud is essential. 

•    Strong knowledge of IFRS/GAAP, accounting cycle, intercompany accounting principles, and internal controls. 

•    Proficiency in ERP systems (e.g., SAP S4/HANA and reconciliation tools).

•    Excellent analytical, communication, and leadership skills. 

•    Excellent stakeholder management skills with the ability to collaborate across global teams. 

•    Strong service delivery orientation with a focus on meeting deadlines and quality standards. 

•    Technology Awareness and adaptability to evolving financial systems and tools.