Supervisor, Benefits Administration Services

4 days ago

Hyderabad, Telangana, India Conduent Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Track Description:

  • Requires broad technical expertise and industry knowledge.
  • Is accountable for functional, operational, and/or program management.
  • Assists others in achieving goals.
  • Manages performance appraisals and pay reviews.
  • Manages training for 3 or more employees.
  • Manages hiring and termination actions.
  • Requires broad technical expertise and industry knowledge.
  • Accountable for functional, operational, and/or program management.

General Profile

  • Supervises daily tasks of complex business, technical support, or production teams.
  • Responsible for the success of the team.
  • Works within established precedents and practices.
  • Examines information to solve ongoing problems.
  • Ability to perform work unsupervised.

Functional Knowledge

  • Comprehensive understanding of a range of processes, procedures, systems and concepts in own field.

Business Expertise

  • Understands how to coordinate efforts across teams to achieve goals.

Impact

  • Impacts a team, by example, through the quality service and information provided.

Leadership

  • Provides daily team supervision. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)

Problem Solving

  • Solves problems and evaluates possible solutions using technical experience and precedents.

Interpersonal Skills

  • Uses tact to exchange ideas and information concisely and rationally.

Responsibility Statements

  • Supervises the day-to-day activity of the Benefits and Human Resource Administration department.
  • Ensures on-going performance, meets established guidelines, provides coaching and feedback, and conducts annual performance reviews.
  • Facilitates resolutions to complex problems and escalations.
  • Ensures all levels of service are met as per client expectations.
  • Ensures appropriate staffing levels and facilitates the allocation of work.
  • Interfaces with the client to identify and resolve on-going issues.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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