Business Systems Analyst 2

MDM IT Business Analyst

PURPOSE

IQVIA recognize the importance of cross functional collaboration as a key to success in delivering a portfolio of projects across our Master Data Management (MDM) platforms.

The role will work in both Commercial MDM and Finance MDM. For Commercial MDM (the Master Data that IQVIA sells), looking at the full lifecycle of reference data from source to consumption.

For Finance MDM (the Master Data that underpins the structure used by our back office enterprise applications) post-merger harmonization activity in consolidating MDM of Customer, Supplier, Chart of Accounts and Product through one centralized MDM platform.

We are already live with a number of multi-year program initiatives but have many more projects in our backlog requiring cross functional support in order to enhance our existing capabilities.

This is a very exciting opportunity to collaborate on a global scale and help drive change and efficiency in systems and processes across the IQVIA estate. The successful candidate will learn many aspects relating to new ways of working at IQVIA which will bring further opportunities to develop and advance after successful program delivery.

The Business Analyst will analyse, document, and manage business requirements related to IQVIA systems and will ensure that requirements are fully understood by the technical team before solutions are designed and implemented. Master data is utilised in business processes across the IQVIA estate, making its centralised management and distribution key to boundary process management success. Cross functional understanding of boundary impacts should be considered with all MDM projects.

The Business Analyst will collaborate with the system owners to document solution scope, objectives, and added value or benefit expectations.

The position will work closely with the MDM IT Delivery Manager to ensure developments adhere to business requirements

RESPONSIBILITIES

MDM Program Specifics:

• Document master data use within business systems and integrations
• Work closely with architecture teams to agree rollout strategy and timing based on business and IT drivers
• Support IT change cycle through various project methodologies based on specific needs with an emphasis on
• Agile for rolling integration and system change batches
• Lean methodology understanding also of use as we work in tandem with the business change teams while we process re-engineer
• Test support during unit, system and user acceptance testing
• Hypercare and Warrant support to move changes to business as usual with minimal disruption to business stakeholders

Generic Responsibilities

• Perform requirements gathering and analysis in order to provide high quality and detailed requirements, ensuring the closest involvement with, and agreement from, Product Owners
• Produce and review data/information models and preliminary system architecture, as needed
• Follow IQVIA System Life-Cycle (SLC) and Computer System Validation (CSV) procedures, as appropriate
• Collaborate with the Product Owner, or delegated member of the applicable business group, to document user requirements
• Model processes to clarify business requirements, and to enhance or re-engineer business processes, prior to, or in parallel with, solution design and implementation, as necessary
• Resolve conflicting end-user requirements
• Lead demonstrations/simulations to illustrate solution design and configurable functionality to Product Owners
• Ensure that appropriate test scenarios are executed to validate agreed solutions
• Maintain knowledge of the IT industry; analyse the abilities of tools and technologies, compare with the need of the business, then recommend potential solutions to managers within the business
• Collaborate with application owners to ensure that business requirements are delivered through successful implementation of optimal, cost-effective solutions
• Provide input to Business Case requirements & other pre-project activities (e.g., high-level requirements, project scope, objectives)

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Master Data Management experience
• Broad range of system and integration experiences with large scale businesses
• Strong technical and business writing skills
• Team leadership capabilities
• Ability to communicate technical concepts to non-technical audiences, and business concepts to technical audiences
• Ability to develop training and support programs for global technology and process implementations
• Understanding of current requirements elicitation, analysis, specification, and verification, and the ability to apply them in practice
• Knowledge of process engineering and process improvements
• Ability to guide the user in identifying business requirements and user stories

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more