Call Centre BPO Executive
4 days ago
- ResponsibilitiesManage communication between clients and the company
- Troubleshoot and resolve client issues promptly
- Ensure high levels of customer satisfaction
- Maintain accurate records and documentation
- Monitor and evaluate performance metrics
- Provide training and support to team members
- Identify areas for process improvements
- Coordinate with different departments to ensure smooth operations
- QualificationsBachelor's degree in Business Administration or related field
- Minimum of 2 years experience in a BPO or customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Detail-oriented with excellent organizational skills
- Ability to work under pressure and meet deadlines
- Proficiency in using CRM software and other relevant tools
- SkillsCustomer Relationship Management (CRM)
- Problem-solving
- Communication
- Organizational skills
- Microsoft Office Suite
- Process Improvement
- Time Management
-
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