Inbound Sales Associate

3 days ago

Ahmedabad, Gujarat, India upGrad Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Department : Customer Service

Location : Ahmedabad

Responsibilities
:

  • Respond to queries from potential and queries/escalations existing learners through calls and chats received on the toll-free number + chatbot (available 7 days a week)
  • Provide timely information about programs, schedules, pricing and other important program details
  • Generate leads from calls and chats received via the toll-free number + chatbot and share filtered leads immediately with the sales team for follow-up and conversion
  • Verify access to the program and grant if not granted. Provide a walkthrough of the learning platform to ensure smooth navigation and usage
  • Policy guidelines to prevent future escalations
  • Important deadlines and support contact points
  • Identify and flag potential issues early to reduce escalations, particularly after cohort launch
  • Share onboarding details and important information with learners via email

Desired Candidate Profile:

  • Excellent verbal and written communication skills
  • Customer oriented mindset
  • Experience - 0 to 3 Years (Freshers can apply)

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