Restaurant Cashier

Job Summary:

We are looking for a Restaurant Cashier who will be responsible for processing customer payments and ensuring smooth billing operations. The ideal candidate will have a friendly and professional demeanor, attention to detail, and the ability to manage cash, credit, and digital transactions accurately. The cashier plays an essential role in providing an excellent guest experience, ensuring that customers have a seamless and positive experience from dining to payment.

Key Responsibilities:

Cash Handling & Transactions:

• Accurately process customer orders and handle payments (cash, credit/debit cards, UPI, etc.).
• Issue receipts, change, or refunds to customers.
• Balance cash drawer at the beginning and end of each shift, ensuring all transactions are recorded correctly.
• Resolve any discrepancies in cash and sales transactions.

Customer Service:

• Greet and assist customers in a polite, friendly, and professional manner.
• Answer customer inquiries regarding the menu, specials, and pricing.
• Address customer complaints or concerns promptly and escalate to management when necessary.
• Maintain a positive relationship with regular customers and ensure repeat visits.

Billing & Order Management:

• Input orders accurately into the point-of-sale (POS) system.
• Communicate with kitchen and front-of-house staff to ensure timely and accurate service.
• Ensure any discounts, promotions, or loyalty programs are applied properly.
• Provide accurate change and process tips where applicable.

Store Cleanliness & Organization:

• Maintain the cleanliness and organization of the cashier station and surrounding areas.
• Assist with restocking the front-of-house area or organizing takeout orders during slow periods.
• Ensure proper sanitization of the POS system, cash register, and other frequently touched surfaces.

Administrative & Reporting Duties:

• Assist in preparing daily sales reports and ensuring accuracy in financial documentation.
• Help with inventory tracking if required, such as monitoring stock of gift cards or receipt paper.
• Assist with any other administrative tasks as requested by management.

Requirements:

• Previous experience in cash handling or customer service (restaurant or retail experience is preferred).
• Strong numerical skills with the ability to handle transactions accurately.
• Familiarity with POS systems or basic computer skills.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and customer-focused attitude.
• Ability to work efficiently in a fast-paced environment.

Preferred Qualifications:

• High school diploma or equivalent; further education in hospitality or business is a plus.
• Knowledge of local and international payment systems (e.g., UPI, credit/debit cards, digital wallets).
• Basic understanding of food and beverage service is an advantage.

Benefits:

• Competitive salary
• Employee meal benefits
• Tips (if applicable)
• Paid time off and leave benefits
• Training and development opportunities