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Senior Engineer - SRE
Location: Coimbatore

Experience: 4+ Years

Who we are and What we do?

AppViewX is trusted by the world's leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you will get to work with our bleeding edge Automation Platform that facilitates digital transformation through streamlined workflows to prevent outages, reduce security incidents and protect both an enterprise's reputation and bottom line. AppViewX has also been certified as a Great Place to Work in India, cementing us as an employer of choice.

Nature and scope of the role:

• Strives for automation either by coding it or by leading and influencing developers to build systems that are easy to run in production.
• Build the automation for large scale OAM of our systems and services.
• Prevent incidents that could impair the operational readiness of our systems and services.
• Set up logging and monitoring systems that alert on symptoms instead of outages.
• Improve the performance, scalability, reliability, quality, and time-to-market of our suite of software solutions.
• Improve our operational processes (deployment, onboarding, upgrades, decommission, etc.) with automation reducing to a minimum while supporting (rare) human intervention.
• Assist with the architecture and implementation of Internet-scale services.
• Support the production SaaS environment by monitoring key performance indicators and taking a holistic view of system health.
• Debug production issues across all tiers, layers, and components of our applications and services.
• Be responsible for documenting cases to reflect the actions taken, informing customers of problem status and providing updates and solution(s) in professional and timely fashion, over the lifetime of the support request.
• Take ownership of customer issues when escalated by customer management. Drive to resolve issues effectively, escalating cases to development teams where necessary.
• Work closely with engineering to develop workarounds to issues and suggest product changes to accommodate customer needs.

 Primary Skill Set:

• Bachelor's degree in Computer Science, Engineering, or relevant field.
• 3+ years of experienced in DevOps, Software Development, SRE.
• Experienced in Linux System Administration and Networking.
• Strong programming skills: Linux Shell and Python.
• Experienced with configurations management systems/tools (Ansible), infrastructure as code (Cloud Formation, Helm, Terraform), version control (Git), and CI/CD (Jenkins).
• Good understanding of Cloud Computing (AWS preferably, GCP, and Azure)
• Good understanding of container technology (Docker, containerd), container orchestration (Kubernetes), service meshes (Istio), observability (Prometheus, Jaeger), visualization (Grafana), event logging and alert management (Splunk, Elasticsearch)
• Good understanding of IT and Security best practices, controls, regulations, standards, tools, etc.
• Good understanding of the WWW architecture and technologies,
• Data mining experience
• Good understanding of DBs (SQL and NO SQL).
• Dedicated to solve problems programmatically.
• Experienced supporting cloud native/hosted applications.
• Dedicated to solve problems programmatically.
• Proactive approach to spotting problems, areas for improvement, and fixing performance bottlenecks.
• Intense dedication to the performance, scalability, and reliability of systems.
• Keen to collaborate, communicate, and document.
• Enthusiastic go-getter, Mr. Fix-it.
• Quick, effective, efficient.
• Ability to work independently and as part of a team
• Experienced in 24x7 Operations

What do we desire?

• Exposure to Azure and other cloud platforms
• Experience in technical engineering / design of SaaS environments is a Plus.
• Experience in CI-CD technologies such as Jenkins is a Plus.
• Hands on coding abilities in Python and Terraform is a Plus.

What brings us together?

What makes us stand out from the rest is the people. The people who push hard every day to be more smart, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can't wait to see the positive impact it would have on you too

What's more in store?

AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.

Why AppViewX?

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX's policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.