Process Trainer
2 days ago
Job Title: Process Trainer – Backend Banking Process
Location: Kharadi Bypass, Pune
Job Type: Full-time
Key Responsibilities:
- Conduct training sessions for new hires and existing employees on backend banking processes.
- Develop training material, manuals, and SOPs to ensure process clarity.
- Monitor trainees' performance during OJT (On-the-Job Training) and provide feedback.
- Assess training effectiveness through tests, audits, and evaluations.
- Coordinate with operations and quality teams to identify training needs.
- Ensure compliance with company policies, banking guidelines, and client requirements.
Skills & Qualifications:
- Graduate in any stream (preferably Commerce/Finance background).
- Minimum 1–3 years of experience in training within a BPO (Banking/Financial Process preferred).
- Strong knowledge of backend banking processes (KYC, account maintenance, reconciliation, etc.).
- Excellent communication, presentation, and interpersonal skills.
- Ability to handle batches independently and deliver effective training.
Key Competencies:
- Process knowledge and attention to detail
- Good analytical and problem-solving skills
- Adaptability and patience with trainees
- Time management and organizational skills
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Language:
- English (Preferred)
Work Location: In person
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