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Process Trainer

2 weeks ago

Kharadi, Maharashtra, India Imperative Business Ventures Ltd Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Job Title: Process Trainer – Backend Banking Process

Location: Kharadi Bypass, Pune

Job Type: Full-time

Key Responsibilities:

  • Conduct training sessions for new hires and existing employees on backend banking processes.
  • Develop training material, manuals, and SOPs to ensure process clarity.
  • Monitor trainees' performance during OJT (On-the-Job Training) and provide feedback.
  • Assess training effectiveness through tests, audits, and evaluations.
  • Coordinate with operations and quality teams to identify training needs.
  • Ensure compliance with company policies, banking guidelines, and client requirements.

Skills & Qualifications:

  • Graduate in any stream (preferably Commerce/Finance background).
  • Minimum 1–3 years of experience in training within a BPO (Banking/Financial Process preferred).
  • Strong knowledge of backend banking processes (KYC, account maintenance, reconciliation, etc.).
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to handle batches independently and deliver effective training.

Key Competencies:

  • Process knowledge and attention to detail
  • Good analytical and problem-solving skills
  • Adaptability and patience with trainees
  • Time management and organizational skills

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

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