Platform Engineer

The Company

We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 35 years Gentrack has been partnering with the world's leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today's transformation with g2.0, an end-to-end product-to-profit solution. Using low code / no code, and composable technology, g2.0 allows utilities to launch new propositions in days, reduce cost-to-serve and lead in total experience.

Our Values and Culture 

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet's most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

• Respect for the planet
• Respect for our customers and
• Respect for each other
  
  

Gentrackers are a group of smart thinkers and dedicated doers.  We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

As a Platform Engineer, you will leverage your technical expertise to implement best practices, driving continuous improvement through automation and innovation. Your responsibilities will extend to supporting and mentoring the Platform Engineering and Operations team, fostering collaboration with other teams within Gentrack and our third-party partners.

The platform engineering operations team is responsible for managing the infrastructure of Gentrack's core products on a global scale within engineering and operational disciplines. The team collaborates seamlessly to develop, build, test, deploy, operate, and manage infrastructure hosting solutions for our customers. As a Platform Engineer, you will play a pivotal part in handling escalations for troubleshooting, resolution, root cause analysis, and proactively addressing customer platform issues. Your expertise will be crucial in guiding and collaborating with engineering staff across the organization to collectively achieve our service goals.

The Specifics

• Facilitate the coordination of daily stand-ups, workload planning and operational duties, alongside team members.
• Take a hands-on role to support developing, building, and testing activities for platform architectures.
• Create, update, and review comprehensive documentation for engineering and operations processes, procedures, and system information.
• Conduct audits, reporting, and governance activities to uphold engineering and operations standards and compliance.
• Identify opportunities for engineering improvements and contribute to proposals for analysis and decision-making.
• Support technical efforts in deploying, operating, and managing platform activities.
• Respond to platform incidents, conducting thorough technical investigations, resolutions, and reviews.
• Proactively monitor and manage service health and performance to ensure optimal functionality.
• Work to standard UK business hours (between 8am and 6pm) to ensure close integration and coordination with UK based team members.
• Serve within the on-call support rota, ensuring 24/7 customer platform support.
• Centre all thought, analysis, response, and decision-making on the customer and the success of the business.
• Engage and support internal teams, third parties, and customers through effective and appropriate channels.
• Support the business in direct communication with customers when necessary.
• Participate in scheduled out-of-hours work and standby support coverage as required.

What we're looking for

• Minimum of 3 years of experience in a similar role as a intermediate engineer within a Systems Administrator and DevOps role delivering engineering and operations towards platform / infrastructure architecture with ISO 27001 and SOC 2 compliance.
• Skilled and reasonably self-sufficient in the following
  • Any Linux distribution(s). Certification is a bonus.
  • AWS using IAM, VPC, EC2 and ECS both via console and CLI. Certification is a bonus.
  • Highly skilled and mostly self-sufficient in Terraform. Certification is a bonus.
  • Moderate to highly skilled in writing Ansible playbooks to automate server provisioning.
  • Basic to moderate skills in Python scripting knowledge is advantageous.
• Solid fundamentals in technical support, with experience in troubleshooting systems from multiple areas including virtualized compute, networking and storage.
• Proven hands-on experience of the above points is essential.
• Working within ITIL service management frameworks and developing process improvements.
• Working within agile methodologies with scrum teams, sprints, and Kanban boards.
• Using Atlassian services (JIRA, Confluence, Bitbucket).
• Working within a Dev-Sec-Fin-Ops culture and practice.

What we offer in return

• Personal growth – in leadership, commercial acumen and technical excellence
• To be part of a global, winning high growth organization – with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos.
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet.

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.