NGSiem/Platform Escalation Engineer

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About The Role
The ideal Escalation Engineer is passionate about technology and customers. A true problem solver, the Escalation Engineer will take personal ownership in seeing a problem through to resolution. You will understand IT environments across heterogeneous operating environments. You will be comfortable speaking with security, engineering, sales, as well as customer operation teams. Candidates must have a broad and advanced technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environment.

Additional Locations:
India Bangalore/India Remote

What You'll Do

• Willing to work as a part of a high calibre small team and make a difference.
• Be the voice of our customers.
• Be a Technical Leader within our business.
• Perform as an escalation point within the Support Team.
• Investigate, troubleshoot, debug, and resolve our clients most challenging and critical technical issues.
• Work closely with Development Engineering teams to drive effective solutions for customer found issues.
• Provide updates to Management and field teams on critical escalations.
• Train and mentor engineers in the Support Team to improve our technical capabilities.
• Ensure readiness to support new product releases.

What You'll Need

• 5+ years' experience working within a Technical Support team including in an escalation role which directly supports Enterprise customers.
• Proven experience in supporting NGSIEM technologies preferably in an escalation role in a Support team.
• Highly experienced using search technology to assist in complicated debugging.
• Proven experience debugging and troubleshooting problems on REST and GraphQL APIs.
• Proven ability to debug and troubleshoot from browser HAR files to SaaS cloud services.
• Experience in Security including Exposure Management, Asset Management, Vulnerability Management, EDR.
• Good architectural understanding of modern cloud environments and the infrastructural components used (Cassandra, Kafka, Opensearch, Elastic stack, Redis, …)
• Ability to read and understanding code written in common programming languages used within cloud environment and/or with SDKs; example: Python, GoLang, Powershell, bash.
• Operational understanding of networking devices such as Routers, Switches and Firewalls, load balances, etc.
• Proven skills in mentoring other engineers to grow the technical capabilities of the team

Benefits Of Working At CrowdStrike

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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