Warranty Assessor

Warranty Assessor

Roles & Responsibilities:

Main duty is to succeed at the following tasks:

• Assess submitted claims on OEM systems and liaise with and where required the Retailers and partners via ticketing system
• Analyse data received from Retailers, partners and ensure that all data is aligned with all the correct processes, technical bulletins and campaigns
• Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
• Administer the necessary documentation to support the claims
• Write, share and circulate data to the relevant recipients when required
• Liaise with relevant parties on Case Histories, trends and analysis
• Liaise with Team Leader in case of uncertainties in line with the Escalation Process
• Assess claims and authorizations in line with KPIs described in SLA

 Competencies - Knowledge & Skills:

• Knowledge of warranty terms and rules
• Knowledge of Warranty policy and procedures
• Knowledge of technical aspects
• Knowledge of diagnosis operations (both mechanical and electronic)
• Knowledge of technical support material (tech manuals, Service News, Campaigns)

Experience:

• Preferably have warranty and technical experience from within a retailer environment
• Alternatively at least 2 years Aftersales automotive retailer experience

Qualification:University degree or other relevant education e.g. business administration/ finance/ automotive or other technical area

Language: Fluent in local market language and advanced English (written and spoken) is mandatory. Additional language will be a plus.