Technical Support Engineer

1 day ago

Bengaluru Karnataka IND, India Selling on Amazon Full time US$ 70,000 - US$ 1,20,000 per year
Selling on Amazon is one of the fastest growing businesses at , with more than 50% of all items currently sold originating from third-party sellers. Our team's vision is to offer next generation systems that enable Amazon and third-party solutions providers to innovate rapidly for millions of Selling Partners worldwide, helping them automate and scale their Amazon businesses. We develop and operate distributed systems at unprecedented scale to deploy highly configurable product integration workflows. These workflows enable Solution Providers to create, list, and market their offerings while helping Sellers discover, learn about, and consume third-party solutions.

You will be a member of a world-class software development team of Software Dev Engineers and Support Engineers who build and operate frameworks that help Solution Providers to create, list and monitor their solution offerings in Amazon Selling Partner Appstore and Service Providers Network leveraged by thousands of Sellers. The team develops, maintains, and scales distributed systems and experiences to support our growing customer base in a fast-paced and collaborative environment. If you love diverse challenges, know how to deliver, and thrive in an exciting, high-visibility environment, we want to talk with you.

As a Technical Support Engineer, you will seek resolutions to problems and mitigate risks, always ensuring a Customer Obsessed experience. You will own scaling our systems, eliminating root causes for reported issues, proactively testing and eliminating issues, and building tooling to identify and resolve customer-facing issues. You will contribute to key metrics measuring the health of our systems through reduced volume of reported issues and faster resolution times.

Key job responsibilities
You will work with other Amazon leaders to share ideas and improve support across the company. You will demonstrate excellent judgment when making decisions. As a technical lead on your team and subject matter expert for one or more services, you will:

• Develop tools, applications, code improvements and scripts to resolve operational burden.

• Interface with product, operations and technical teams to understand customer-facing systems and determine best path to reduce customer pain points.

• Drive tools and configuration management for software product releases and successful deployments.

• Provide engineering support for incoming tickets, including extensive troubleshooting and debugging across multiple product lines

• Troubleshoot issues related to the platform services, UI feature/functionality and content for various products

• Support software deployments in staging and production environments.

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Technical Support Engineer

    19 hours ago

    Bangalore, IND, India Zscaler Softech Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Technical Support Engineer II About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud,...

  • Technical Support Team Lead

    21 hours ago

    Bengaluru, IND, India Scale Computing Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Full-time Description Who We AreAcumera is now Scale Computing Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. We're a growing company looking for motivated professionals to join our...

  • Technical Support Engineer

    18 hours ago

    IND- MH- Pune, India Kibo Commerce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    ABOUT THIS ROLEAs a Support Engineer at KIBO, you will be responsible for providing advanced technical support to customers and resolving complex software issues. You will act as a guide for our clients, collaborate with product development teams to identify and resolve product issues, identify and troubleshoot system-wide issues, and coordinate with other...

  • Tier 1 Technical Customer Support Engineer

    24 hours ago

    Bengaluru, IND, India Scale Computing Full time US$ 30,000 - US$ 60,000 per year

    Full-time Description Who We AreAcumera is now Scale Computing Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. We're a growing company looking for motivated professionals to join our teamThe...

  • Technical Support Engineer

    24 hours ago

    Pune - India, IND Cequence Jobs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Product Support Engineer Cequence Security?– India - Pune Cequence Security builds products to protect the world's web applications and APIs from threats. Our platform prevents online fraud, business logic attacks, exploits, and sensitive data exposure for global enterprise customers in the finance, banking, retail, social media, travel and hospitality...

  • Technical Trainer – Mechanical

    2 weeks ago

    Bengaluru, India Tek Support Full time

    Job Title: Technical Trainer – Mechanical / Design / Industrial Engineering Location: Remote Job Type: Part-Time Job Summary: We are seeking an experienced and passionate Technical Trainer specializing in Mechanical, Design, and Industrial Engineering domains to develop, deliver, and evaluate training programs for engineers, technicians, and production...

  • Technical Trainer – Mechanical

    2 weeks ago

    Bengaluru, India Tek Support Full time

    Job Title: Technical Trainer – Mechanical / Design / Industrial Engineering Location: Remote Job Type: Part-Time Job Summary: We are seeking an experienced and passionate Technical Trainer specializing in Mechanical, Design, and Industrial Engineering domains to develop, deliver, and evaluate training programs for engineers, technicians, and production...

  • Technical Trainer – Mechanical

    2 weeks ago

    Bengaluru, India Tek Support Full time

    Job Title: Technical Trainer – Mechanical / Design / Industrial Engineering Location: Remote Job Type: Part-Time Job Summary: We are seeking an experienced and passionate Technical Trainer specializing in Mechanical, Design, and Industrial Engineering domains to develop, deliver, and evaluate training programs for engineers, technicians, and production...

  • Technical Trainer – Mechanical

    2 weeks ago

    Bengaluru, India Tek Support Full time

    Job Title: Technical Trainer – Mechanical / Design / Industrial EngineeringLocation: RemoteJob Type: Part-TimeJob Summary:We are seeking an experienced and passionate Technical Trainer specializing in Mechanical, Design, and Industrial Engineering domains to develop, deliver, and evaluate training programs for engineers, technicians, and production staff....

  • Technical trainer – mechanical

    2 weeks ago

    Bengaluru, India Tek Support Full time

    Job Title: Technical Trainer – Mechanical / Design / Industrial EngineeringLocation: RemoteJob Type: Part-TimeJob Summary:We are seeking an experienced and passionate Technical Trainer specializing in Mechanical, Design, and Industrial Engineering domains to develop, deliver, and evaluate training programs for engineers, technicians, and production staff....