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Senior Process Expert

2 weeks ago

India MAERSK Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Opportunity

About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration.

Role Overview: The Senior Process Expert – Customer Experience is responsible for providing post-onboarding support to customers within the Maersk environment, focusing on freight forwarding operations and coordination across multiple carriers. This role ensures smooth process flows by managing customer channels, handling case and contract management, supporting ISF filings.. The candidate will operate within defined guidelines, apply job-related expertise, and escalate complex issues as needed, contributing to operational efficiency and customer satisfaction.

Key Responsibilities:

  • Manage customer communication channels and ensure timely resolution of cases and queries.
  • Support customer onboarding and relationship management with a focus on clients exporting from Africa to US & Europe.
  • Coordinate multi-carrier operations, ensuring smooth freight forwarding workflows.
  • Perform skilled administrative tasks including ISF filing and data management using MODS.
  • Handle contract administration and support dispute...

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