Program Specialist III

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber

About the Role

We're seeking a Program Specialist III who is passionate about turning complex data and updates into visually compelling presentations and driving efficiency through AI tools and automation. In this role, you'll act as a narrative architect and insights translator, helping cross-functional teams move faster and smarter with the help of cutting-edge technology and clear communication.

You'll be at the intersection of storytelling, strategic operations, and AI innovation-owning the way we communicate progress, problems, and possibilities

Your Impact in Role:

As a Program Specialist III , you'll play a pivotal role in shaping how the team communicates, aligns, and acts on insights. You will:

• Design stunning presentations that elevate team communication-transforming raw data, program updates, and strategy into high-impact, executive-ready visuals.
• Leverage AI tools (e.g., ChatGPT, Gemini, NotenbookLM AI, etc.) to summarize documents, automate repetitive tasks, and surface relevant insights faster.
• Lead the development of strategic insights that influence team direction, based on data, feedback, and ongoing program updates and Own insight generation from end to end-collect signals from programs, extract actionable takeaways, and clearly frame recommendations.
• Streamline program reporting by supporting initiative tracking, surfacing blockers, and ensuring clarity around deliverables and timelines.
• Act as a strategic comms partner to PMs, ops, and product teams-ensuring alignment and visibility across key stakeholders.

Basic Qualifications:

• 1-2 years of experience in program management, operations, or analytics-focused roles.
• Strong proficiency in Google Slides,Docs, and visual storytelling techniques.
• Familiarity with AI tools and LLM-based platforms for summarization, automation, or insight generation.
• Ability to synthesize complex inputs into concise narratives.
• Excellent verbal and written communication skills.
• Highly organized, proactive, and comfortable managing multiple streams of work

Preferred Qualifications:

• Presentation & Storytelling Skills:

Craft high-quality presentations that communicate ideas, progress, and strategies effectively to both technical and non-technical audiences, including leadership.

• AI & Productivity Tools:

Leverage AI tools (e.g., ChatGPT, Gemini, NotebookLM etc.) and productivity platforms to streamline workflows, summarize input from multiple sources, and automate repetitive tasks.

• Insight Development & Ownership:

Translate complex data and program updates into clear, digestible insights that help the team drive impact. Take end-to-end ownership of insight generation, from analysis to delivery.

• Program Tracking & Reporting:

Support program managers by helping track key deliverables, surface blockers, and maintain clear documentation of priorities and milestones.

• Cross-functional Collaboration:

Work across product, operations, and comms teams to support decision-making and ensure alignment across functions.