Servicenow Architect

3 days ago

Bengaluru Pune, India Agile Technology Solutions Your Technology Partner Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title: ServiceNow CoE Architect

Experience: 13+ Years

Work Location: Pune / Bangalore

Employment Type: Full-Time / Permanent

Role Summary:

We are looking for an experienced ServiceNow CoE (Center of Excellence) Architect to lead enterprise-wide ServiceNow initiatives, ensuring design excellence, governance, scalability, and alignment with business objectives. The ideal candidate will possess deep expertise across multiple ServiceNow modules and have a proven track record in establishing and managing ServiceNow best practices, frameworks, and technical governance.

Key Responsibilities:

  • Architectural Leadership:

  • Define, design, and oversee implementation of scalable ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.

  • Establish and manage ServiceNow architecture standards, frameworks, and best practices within the CoE.

  • Ensure solutions align with enterprise architecture, security, and compliance standards.

  • Governance & Strategy:

  • Develop and maintain ServiceNow roadmap aligned with business and IT strategy.

  • Lead the ServiceNow governance board for managing platform health, release management, and enhancements.

  • Evaluate new ServiceNow capabilities and provide recommendations for adoption.

  • Implementation Oversight:

  • Oversee end-to-end solution delivery, ensuring adherence to design principles.

  • Collaborate with process owners, developers, and functional consultants to ensure cohesive solution delivery.

  • Lead technical reviews, code quality checks, and performance optimization.

  • Stakeholder Management:

  • Partner with business leaders, IT operations, and vendors to translate business needs into technical solutions.

  • Provide technical advisory and mentoring to ServiceNow teams (developers, admins, and functional consultants).

  • Innovation & Continuous Improvement:

  • Drive automation, AI/ML, and workflow optimization initiatives through ServiceNow capabilities.

  • Recommend continuous improvements for platform performance, UX, and maintainability.

Required Skills & Experience:

  • 13+ years of total IT experience with 10+ years in ServiceNow.
  • Proven experience as ServiceNow Architect / Technical Lead / CoE Architect in large enterprise environments.

  • Strong expertise across multiple ServiceNow modules:

  • ITSM, ITOM, HRSD, CSM, ITAM, GRC, SecOps (at least 3 mandatory).

  • Deep understanding of ServiceNow platform architecture, data model, integrations (REST, SOAP, MID Server), and scripting (JavaScript, Glide API).

  • Experience designing integrations with third-party tools such as monitoring, CMDB, or HR systems.
  • Strong understanding of ITIL processes and ITSM best practices.
  • Hands-on experience in ServiceNow upgrades, cloning, and performance tuning.
  • Excellent communication, stakeholder management, and leadership skills.

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