RMA Spares Planning Analyst

Job Description
Job Summary:
We are seeking a detail-oriented and analytical
RMA Spares Planner & Controller
with expertise in
inventory planning, cost tracking, and dashboard presentation
. This role is responsible for managing spare part availability for returned merchandise repairs, tracking inventory across internal sites and
Contract Manufacturers (CMs)
, and monitoring
inventory carrying costs
. The ideal candidate will also create and present dashboards to support operational visibility and continuous improvement.

Key Responsibilities:
RMA and Spare Parts Planning:

• Forecast and manage spare part requirements for RMA (Return Merchandise Authorization) workflows based on Past consumption in respective product family.
• Ensure timely availability of spare parts to support product repair and replacement processes.
• Collaborate with suppliers, internal teams, and CMs to manage replenishment and lead times.

Inventory Tracking & Cost Control:

• Monitor inventory levels of spares across internal warehouses and associated CMs.
• Ensure visibility and reconciliation of inventory between organization and CM locations.
• Track inventory carrying costs, including storage, insurance, depreciation, and opportunity costs.
• Identify slow-moving or obsolete stock and initiate actions to minimize excess inventory.
• Support finance and supply chain teams in calculating and optimizing working capital tied to spare inventory.

Control and Monitoring:

• Maintain accurate and up-to-date records of all spare part transactions related to RMAs.
• Analyze part usage, turnaround times, and failure trends to optimize inventory planning.
• Ensure compliance with internal policies and audit requirements regarding spares movement and accountability.

Dashboard Development & Data Presentation:

• Design and maintain dashboards using Power BI, Tableau, or Excel to visualize:
• Inventory status by site and CM
• Inventory carrying cost trends
• RMA volumes and cycle times
• KPI performance (fill rates, stockouts, aging RMAs)
• Present dashboards and analysis to management and cross-functional stakeholders.
• Drive decision-making through visual storytelling and performance reporting.

Cross-Functional Collaboration:

• Partner with engineering, quality, finance, procurement, and logistics teams to resolve RMA-related issues.
• Work closely with Contract Manufacturers (CMs) to ensure timely and accurate inventory transactions and reporting.
• Support supply chain audits and financial reviews with data and documentation.

Continuous Improvement:

• Lead initiatives to improve inventory visibility, reduce costs, and enhance RMA turnaround times.
• Support automation and digitization projects for RMA and inventory control processes.
• Implement lean methodologies to streamline planning and minimize waste

5 days office at Flextronics, Electronic City.

Job Requirements
Qualifications:

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or a related field.
• 3+ years of experience in spare parts planning, RMA processes, or supply chain operations.
• Proficiency in data visualization tools (Power BI, Tableau) and advanced Excel.
• Experience tracking inventory and costs across internal and external/CM locations.
• Familiarity with ERP systems (e.g., SAP, Oracle, NetSuite) and inventory control processes.
• Strong analytical, communication, and organizational skills.
• Understanding of inventory carrying cost components and cost optimization practices

Preferred Skills:

• Experience working with Contract Manufacturers in a high-tech, electronics, or industrial environment.
• Certification in supply chain (APICS, CSCP, CPIM) or inventory management.
• Exposure to lean, Six Sigma, or continuous improvement methodologies.