Disbursal Account Manager
3 days ago
Role Description :
- Candidate with Inbound and outbound voice experience in disbursal operations with banking and lending industry.
- Explaining and convincing the customers about the benefits and offers related to the financial products like Personal Loans & Insurance.
- Understanding the needs of customer and helping the customer to complete the loan process and in collecting required information.
- Convincing the customers on submitting financial documents & statements involved procuring Personal Loans in a timely manner.
- Ability to make customers understand about various Repayment setup (NACH/E-NACH) methods & guide them on the same.
- Convincing the customers on submitting KYC documents & any additional documents as required by Credit/Risk functions.
- Pitching & cross selling of Insurance products to customers by explaining the benefits and processes involved in insurance activation.
- Verifying all submitted documents and details and guiding the customers throughout the process.
- Following up with prospects and engaging them multiple times to fulfill their financial needs
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
- Ability to maintain composure in critical situations & deliver target-oriented results
Attributes we are looking for:
- 1+ years of work experience in telesales and relationship manager role with financial service based company.
- Strong interpersonal and communication skills with the ability to communicate & convince effectively to a wide range of Customer base.
- Comfortable with flexible shifts.
- Ability to converse in multi-language English & Hindi is a must
- Time management, Decision making ability, professionalism, Negotiation and convincing skills.
- Focused on Quality & Target driven approach.
- Fintech Startup experience is an added advantage.
- Knowledge on Loan Process and Products.
- Knowledge on insurance products & processes
Benefits:
- PF
- Health Insurance
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