Assistant Officer, Specialist, Account Services, Consumer Banking Ops, Technology
6 days ago
Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job Purpose* To Investigate the account opening documents, Static changes of the customers.* To complete document checking, KYC checks, On-boarding activities.* Uploading KYC documents with CERSAI as per TAT.* MIS preparation, Audit data submission, Working on large volume of data.* To ensure high level governance standards are maintained on the on-boarding exceptions* Adherence to SLA and defined TAT.* Adoption to digital strategy and drive Design for No Operations.Key RequirementsKey Accountabilities* KYC checks, Upload records to CKYCR* Onboarding checks: AML/PEP/Watchlist checks as per AML policy.* Query management. Delivery TAT and Customer satisfaction.* Data accuracy & Transaction quality.Job Duties & responsibilities* Ensure adherence and execution of customer on-boarding, KYC, Static data update, NRI account guidelines.* Ensure adherence of controls, risk and RBI CIP & CAP guidelines along with India KYC guidelines, including de-dup exception handling, PAN & Aadhaar Name mismatch for digi.* Ensure all activities related to KYC, CKYC is adhered with respect to guidelines and completed within agreed SLA/TAT.* Regulatory guidelines are adhered to as per defined guidelines by L&C and RBI.* Ensure upload of documents during Re KYC, Inactive, Dormant and CKYC process.* Execution of PIN printing and other BCP activities.* Obtain minimum satisfactory audit rating for the team.* Ensure and implement BOD & EOD controls on exception activities.* Generate ideas for new processes/initiatives. Participate in UAT.
Robust checks in customer on-boarding process and drive DFNO.Required Experience* A minimum of 2-3 years' experience in retail banking with experience of AML/KYC and banking operations.* Sound knowledge of KYC, CKYC, Excel skills, AML and Retail account services guidelines.Education / Preferred Qualifications* Minimum of graduation from recognized universityCore Competencies* Processing with eye for detail, data accuracy and good typing skills* Good interpersonal and excellent communication skills.* Effective control measures and governance standards* Good attitude, aptitude towards fast adoption of new technology and digital lifestyle* Good interpersonal & analytical skillsTechnical Competencies* KYC and AML controls* Customer Relationship* Retail Banking Operations* Communication skills* Digital strategy adoption* Excel skillsWork Relationship* Teamwork* Stakeholder management* Customer experience & joyful banking
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