Kiosk Operations Executive

2 days ago

Thiruvananthapuram, Kerala, India SASoft Technologies Pvt Ltd Full time ₹ 1,44,000 - ₹ 2,88,000 per year

We are seeking a responsible and energetic Kiosk Operations Executive to manage one of LILO's Kiosks. The candidate will oversee kiosk operations, coordinate deliveries, ensure on-time order fulfillment, and maintain product quality and customer satisfaction.

Key Responsibilities (in order of priority):

  • Kiosk Operations Management
  • Manage opening and closing of the kiosk on time every day.
  • Ensure all daily kiosk processes (stock checking, setup, and closing reports) are properly completed.
  • Order & Delivery Coordination
  • Handle orders placed by customers through the LILO app or directly at the kiosk.
  • Assign delivery orders efficiently to delivery executives based on delivery slots and areas.
  • Monitor and track deliveries to ensure all orders reach customers on time.
  • Step in to personally handle deliveries in case of staff shortage or urgent requirements.
  • Product Quality & Inventory Management
  • Ensure all products are sold before expiry and maintain proper storage conditions.
  • Regularly check stock freshness, labeling, and vacuum packing standards.
  • Customer Service & Retention
  • Interact with customers courteously to resolve concerns and ensure satisfaction.
  • Maintain strong customer relationships to promote repeat orders and loyalty.
  • Sales & Follow-up Activities
  • Make sales calls or follow-up calls when needed to boost customer engagement.
  • Promote LILO's offers, referral programs, and delivery benefits to customers.
  • Reporting & Coordination
  • Maintain accurate records of orders, sales, and deliveries.
  • Coordinate with Operations, Sales, and Customer Support teams for smooth day-to-day activities.

Skills & Qualifications:

  • Strong coordination, communication, and multitasking skills.
  • Basic computer and mobile app proficiency.
  • Must be punctual, organized, and proactive.
  • Two-wheeler and valid driving license preferred.

Perks & Benefits:

  • Competitive salary with weekly payments and performance incentives.
  • Career growth opportunity into Operations or Sales roles after proven performance.
  • Be part of a young, growing, and dynamic e-commerce brand in Kerala.

Job Types: Full-time, Permanent

Pay: ₹10, ₹18,000.00 per month

Benefits:

  • Flexible schedule
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Work Location: In person

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