Lead-AML

2 weeks ago

Chennai, Tamil Nadu, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Candidate Roles and Responsibilities :

Must have skills

    • 2+ Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer
  • Investigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code).
  • Analyze customer complaints and transaction histories to identify discrepancies
  • Ensure compliance with client SLAs, internal controls and regulatory guidelines
  • Review and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelines
  • Liaise with merchants, cardholders and internal teams such as Operations and Risk management to facilitate dispute resolution
  • Maintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver good quality
  • Hands on experience of VISA cards
  • Experience with Dispute management applications (Pega or Quavo) and processing platforms
  • Drive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identify root causes and recommending corrective actions
  • Proven experience in handling escalations and complex dispute investigations
  • Familiarity with card rules and regulatory requirement
  • Flexible to work in US Shifts.

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