Analyst - L2

1 week ago


Gurgaon, Haryana, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About The Role  

Role Purpose

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction

Do

- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Mandatory Skills:
- General Management (Ops) .

Experience1-3 Years .


  • SOC Analyst L2

    2 weeks ago


    Gurgaon, Haryana, India Rackspace Technology Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    What were looking forTo support our continued success and deliver a Fanatical Experience to our customers, Rackspace Cyber Defence is looking for an Indian based Security Operations Analyst(L2) to support Rackspaces strategic customers.This role is particularly well-suited to a self-starting, experienced and motivated Sec Ops Analyst, who has a proven record...

  • SOC Analyst L2

    1 week ago


    Gurgaon, Haryana, India Rackspace Technology Full time ₹ 8,00,000 - ₹ 18,00,000 per year

    About Rackspace Cyber DefenceRackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence driven security services.Our purpose is to enable our customers to defend against the evolving threat...


  • Gurgaon, Haryana, India Innova ESI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Production Support AnalystExperience: 9+ YearsLocation: GurugramNotice: Immediate Joiners OnlyJD:Specific skills required :Should have worked in Prod support at L2 level, supporting business users directly.Hands on withSQL/Unix.Hands on withVB/Powerquery/Python.Experience on monitoring/job scheduling tool like Control-M .Well versed with basic support...


  • Gurgaon, Haryana, India GSPANN Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Hiring for SAP Security Analyst L2-Exp - 6 yearsLocation - GurugramNotice Period - Immediate JoinerKey ResponsibilitiesSupport SAP GRC Access Control (10.x/12.0), S/4HANA, ECC, FIORI, and BI/BWSecurity modulesAssist in role design, user provisioning, and access control configurationPerform authorization troubleshooting and incident resolutionCollaborate with...

  • Soc Analyst 2

    2 days ago


    Gurgaon, Haryana, India Purplesynapz Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a skilled Qradar SOC Analyst / Consultant - L2 with 3-6 years of experience to join our dynamic Security Operations Center in Gurgaon/Gurugram. The ideal candidate will have hands-on experience with IBM QRadar SIEM

  • support L1/L2/L3

    2 days ago


    Gurgaon, Haryana, India Starlly Solutions Pvt Ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    *About UsEmpowering Businesses with the Right Technology Solutions*Are you ready to partner with Starlly for your projects?Streamlining post-sales service management with ServyEmpowering businesses with seamless IoT integration through SpectraMoving from legacy systems to digitisation or modern technology stacksExpert consultation on solution design and...


  • Gurgaon, Haryana, India gtprod Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title: Level 2 Cyber Security AnalystExperience Required: 3-6 YearsLocation: Work from office (Gurugram)Shift Timing: 24x7Job Responsibilities:Incident Investigation: Conduct thorough investigations of security incidents using IBM QRadar, ensuring timely and accurate identification, analysis, and resolution of security threats.Support Level 1...

  • SOC Analyst

    1 week ago


    Gurgaon, Haryana, India XIARCH SOLUTIONS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Purpose:The L1 SOC Analyst provides the first line of defense by monitoring alerts, performing initial triage (systematic evaluation, prioritization, and response to security alerts.) and escalating incidents as per SOPs and SLAs.Key Responsibilities:• Monitor SIEM, SOAR, EDR, and security dashboards 24x7.• Validate and triage security alerts.•...

  • SOC Analyst L3

    4 hours ago


    Gurgaon, Haryana, India Rackspace Technology Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    SOC Analyst L3 (Sentinel is must)Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads.Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a...


  • Gurgaon, Haryana, India Luxoft Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Project description We are urgently seeking a highly skilled Technology Support Analyst with hands-on experience in the Broadridge Regulatory Reporting platform. This is a product-specific role requiring deep expertise in supporting the platform, beyond general domain knowledge. The selected candidate will work closely with business, operations, and...