Application Development

Job Description
Job Title: EMS Technical Analyst
Function/Department:
IT / Sales Applications

Vertiv, a $4.5B global organization with nearly 25,000 employees, designs, builds and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities. We support today's growing mobile and cloud computing markets with a portfolio of power, thermal and infrastructure management solutions.

Position Summary
The
EMS Technical Analyst
will be responsible for management, development and support of the Entitlement Management System application, Thales Sentinel for Vertiv. The
EMS Technical Analyst
will cover the day-to-day development and administration of the EMS platform. The role will handle many of the common development and administrative tasks, including managing all instances, user administration, development backlog and standards, configuration review, configuration migration, platform integrations monitoring, and issue resolution. This role will also be responsible for development and implementation efforts regarding upgrades, enhancements, defects, and new functionality.

Key Duties
Provide development and administrative support of all implemented areas of EMS for Vertiv

Perform development on the backlog of enhancements and defects

Support all EMS integrations to other platforms in the portfolio – Oracle

Coordinate and implement requirements using Workflow, JavaScript, REST/SOAP, Orchestration, and other EMS supported configurations

Perform hands-on technical design, solution architecture, architecture roadmaps, prototyping and proof-of-concepts, and development tasks as required in support of current and new products onboarded onto the platform

Act as a liaison between Engineering team, Sales Offering team, Business Functions, and System Integrators to drive enhancements

Contributes into creating Functional Requirement Documentation

Analyze production configuration issues and resolve any functional gaps

Generate and maintain documentation for changes made to systems. Assist in the review of documentation created by team members to ensure it is understood, accurate and follows current documentation standards

Collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront

Coordinate with onshore/offshore teams alike, manage task assignments within the team, and take ownership of deliverables

Keep on top of tracking assigned tasks/deliverables, risks & issues and report to Management as needed

Monitor and drive issues to resolution

Participate in validation/testing and release activities as needed

Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance

Regulation is managed and performed in full compliance with the Company ITC certification program

School Background / Working Seniority
2 year experience operating with EMS software

International experience is a plus

Bachelors Degree or equivalent

Basic Skills
Good command of English

Technical / Functional Skills
Exposure to EMS applications

Exposure to Oracle Cloud / various CRM or ERP

Excellent verbal and written communication skills

Experience working in Agile\Scrum and Waterfall methodologies

Experience building integrations (SOAP/REST) in order to automate communication with other platforms as required

Skilled at managing multiple work streams, prioritizing work to meet deadlines

Analytical, And Problem-solving Skills Are Required
Excellent Communication and Teamwork skills

Process Discipline And Documentation Skills Essential
Knowledge of ITIL v3 an advantage

Ready to move beyond own area of comfort

Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations

About The Team
Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.