Qlik sense Service manager

1 week ago

Pune, Maharashtra, India Tata Technologies Full time ₹ 12,00,000 - ₹ 18,00,000 per year

Qlik Sense Service Manger JD

  • Manage Complex Qlik Sense Engagement
  • Lead Qlik Sense project and team of 10+ people for managing the delivery and able to manage team.
  • Define and enforce governance frameworks, best practices, and standards for Qlik Sense development, deployment, and support.
  • Collaborate with Customer SOPC, IT Team , IT leadership, and Business Team teams to align Qlik Sense service.
  • Able to manage SLA agreed with Customer.
  • Oversee the administration of Qlik Sense Enterprise including server configuration, load balancing, performance tuning, and capacity planning.
  • Manage upgrades, patching, backups, and disaster recovery protocols.
  • Monitor usage, performance metrics, and system logs to proactively identify and resolve issues.
  • Serve as the escalation point for high-impact incidents and service interruptions.
  • Facilitate cross-functional coordination with data engineering, security, and infrastructure teams.
  • Ensure implementation of all compliances on Qlik server.
  • Design and maintain a comprehensive knowledge base for support teams and business users.
  • Manage vendor relationships and licensing for Qlik products and associated tools.

Desired Candidate Profile:

  • Ability to communicate effectively with technical and non-technical audiences and able to manage stake holders.
  • 8-10 years of experience in managing Qlik Sense end to end Qlik Sense project.
  • Location - Mumbai

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