Rules Analyst, Risk, Rules, Compliance and Risk Management

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Risk team in Visa is overseeing Strategic Risk Management, with responsibility for championing security in the industry and maintaining the integrity of the Visa Payment Ecosystem. This complex and fast evolving ecosystem includes Issuing and Acquiring banks, Merchants, Cardholders, and Service Providers such as processors, device manufacturers, and payment gateways. The Risk team comprises of many business functions, looking after Fraud and Risk Reduction, Visa Rules, Compliance and Standards, Credit Risk Settlement Management, etc.

The role of the Visa Rules, Case Investigations & Enforcement team (CIE) is to establish and enforce common interoperable rules and standards for our products and services by which clients must operate their Visa programs. The services provided include Rules management, Dispute adjudication, Contract management and external Standards Body Management, which are provided to ensure the safety, security, and integrity of the payment system and to support Visa clients in the development of their electronic payments business.

What a Rules Analyst does at Visa:

This is a management career role, responsible for providing support with respect to creating and implementing compliance solutions that meet regulatory and strategic compliance objectives of Visa Inc. and its Clients with respect to the Visa International By-Laws, Visa Core Rules & Product and Service Rules and associated Supplemental manuals.

The role will be accountable for resolving complex violations of Visa Rules and will primarily focus on Asia Pacific (AP) proactive and regional compliance programs and may be exposed to working on regional compliance initiatives in any of the Visa regions. The role will ensure that Clients are compliant to the Visa Rules and to monitor, investigate and validate the compliance status of Clients and where necessary to pursue corrective, and negotiated actions with the Clients to bring them into compliance following the regulations as appropriate. This role will manage compliance cases/incidents and ensure that Non-Compliance Assessments (NCA) are assessed, deferrals granted when appropriate and agreed to incentivize compliance.

This role is an individual contributor and will be responsible for a direct budget and revenue responsibility managing and setting the direction for compliance enforcement initiatives which often involves complex and strategic issues that need oversight at an executive level.

The expectations of this role include the following and is not limited to:

• Monitoring, investigating, and validating the compliance status of Clients and where necessary to agree and execute corrective measures 
• Managing internal and external (when needed) relations within the context of compliance enforcement and non-compliance assessments and processes escalating where appropriate to the Visa Rules CIE Management as required
• General Client compliance with the Visa Rules covering:
  • Assessment of the severity of the violation
  • Case Management until resolution is achieved
  • Imposing Non-Compliance Assessments, if required
  • Implementation of remediation plans and/or waivers in conjunction with Visa Rules CIE Development staff members
  • Communication with Clients, Internal Stakeholders, and rule business owners
• Management of multiple compliance actions with Business Function owners at any one time prioritizing as appropriate and provision of direction to staff in various Visa business functions
• Provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to inquiries and / or questions related to Compliance activities and ensure understanding and compliance with the Visa Rules
• Develop and maintain good relationships with regional offices to ensure Rules CIE team initiatives and best practice effectively introduced across all markets
• Assist in defining the annual strategy and objectives and plans to support the Asia Pacific region in accordance with strategy as directed by Senior Director, Rules CIE Team
• Responsibility and accountability for the execution of the Rules CIE Team procedures, as developed and updated over time as the function progresses
• Must manage independently to priorities liaising with business functions as required based on Visa strategy and key business drivers to ensure revenue is maximized

Why this is important to Visa

The role is primarily accountable for support proactive and reactive compliance initiatives/tasks in the AP region addressing related inquiries and all potential violations. As required, the role may also be engaged in the proactive reviews and proactive regional compliance initiatives as part of a bigger project group. 

The role will lead internal and external relations within the context of compliance negotiations and NCA enforcements and processes escalating where appropriate with the intention of ensuring minimal brand and reputational risk exposure to the Visa. The function will operate with senior Visa staff and regional executives, as well as senior level officers of Clients to facilitate compliance with the Visa Rules and/or impose NCA's to incent compliance.

The jobholder will work independently under limited supervision. The role requires working with different Business Functions and various teams in different time zones globally. The role will also interact with senior Visa staff and Local and Regional Management to facilitate compliance with the Visa Rules.

Projects you will be a part of:

As part of the team, you will get an opportunity to work on strategically important initiatives for clients and Visa, including but not limited to:

• Working with in-country and Market Support Center business teams to support compliance initiatives and incidents regionally and globally
• Working with regional and global stakeholders to deliver seamless client experience
• Engage in learning and understanding new products, services, risk and government initiatives, as part of your work to support Visa and client objectives

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

What you will need:

You will have a high degree of mental agility to diagnose issues and take the lead to solve them collaboratively working across Visa and regionally as required. As a candidate you should have:

• Bachelors/Degree or equivalent (5+years) with extensive work experience.
• Ability to work independently with strong interpersonal skills and proven abilities in negotiating and influencing customers and staff, including strong written and verbal communications skills.
• Ability to handle multiple projects work streams, under pressure and adhering to tight deadlines.
• Proficient in Microsoft applications including Excel and PowerPoint required. Experience working with pivot tables and building Excel models.
• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor
• Organized and structured in thinking and approach to work
• Great attention to detail and ability to oversee tasks to completion
• Openness to an environment of active developmental feedback and coaching from peers and managers

What will also help:

• Experience with Power BI, Tableau, Copilot and other analytics tools is a plus.
• Extensive experience with Visa, a Regulatory Body, a Card Membership Organization or other Financial Industry body and knowledge of Visa Rules.
• Awareness and understanding of Visa and Client / Industry business priorities.
• Understanding of Visa products, services, and systems.
• Visa experience or in-depth knowledge of the payment solutions industry is highly desired – especially Card Payments, ACH or Push Payments and the relevant network operating rules.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.