KYC Operations Manager

5 days ago

Pune, Maharashtra, India Citi Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year
Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally Provide people management and development responsibilities and ensure team service level standards are met Liaise with Compliance department and senior management within business units supported Oversee new client onboarding and implement process enhancements to improve client onboarding experience Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program Monitor account refresh activity daily to ensure regulatory/document requirements are met Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Ability to manage teams. 5-8 years of experience Bachelor's degree/University degree or equivalent experience Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
For complementary skills, please see above and/or contact the recruiter.

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