Apprentice

1 week ago

Chennai, Tamil Nadu, India ADP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Title : Trainee – Client Success Management

Work Location: Chennai

Reports to: Senior Manager

Department: Client Success Management

RESPONSIBILITIES:

  • The role serves as the primary business contact for the client and is responsible for client satisfaction, client retention and the overall Net Promoter Score.
  • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
  • Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
  • Manage contract (new and renewals) and pricing negotiations.
  • Provides regular two-way communication between the client and operations team, to provide strong team representation and set proper client expectations.
    Manage and expand client relationships - continual needs assessment- - relationship plan.
  • Gain enough knowledge of their business requirements to be able to make recommendations as to best working practices or cost saving procedures

SKILLS REQUIRED:

Education: UG Degree in Management or Business Administration. (B.B.A / B.M.S preferred)

  • Excellent oral and written communication skills.
  • Ability to work effectively under changing conditions.
  • Should be well groomed and should display good behavioral skills.
  • Should be willing to collaborate with the operations team in resolving client concern

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

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