Assistant Manager

2 weeks ago


Mumbai, Maharashtra, India Yatra Online Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Yatra online LTD .

We specialize in providing comprehensive travel solutions for both business and leisure travelers, ensuring a seamless and enjoyable experience. Our dedicated team of professionals is committed to delivering exceptional service to customers

Role Description

This is a full-time on-site role for an Assistant Manager / Team Leader located in Mumbai . The Assistant Manager / Team Leader will be responsible for overseeing daily operations, managing and leading a team, ensuring exceptional customer service, and coordinating with clients and stakeholders for service addressal . The role includes tasks such as handling customer queries, closure of escalations and Handling Inflow.

Qualifications

  • Team management and leadership skills
  • Customer service and communication skills
  • Knowledge of travel booking systems and processes- preferably from Hotel ( Land product) background.
  • Ability to handle and resolve conflicts and issues promptly
  • Experience in the travel industry is a plus.
  • Proficiency in English and any other relevant languages
  • Bachelor's degree in Travel and Tourism is a Plus / Any graduate can apply.

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