Assistant Manager/Manager

2 weeks ago

Chennai, Tamil Nadu, India Springbord Full time US$ 85,000 - US$ 1,70,000 per year

Springbord is looking for an experienced Assistant Manager/Manager to oversee end-to-end CAM Reconciliation operations. The ideal candidate should have strong technical expertise in Yardi Voyager (Recovery Pools & CAM Reconciliations), financial analysis, team management, automation thinking, and exceptional communication skills.

Job Title:

Assistant Manager/Manager - CAM Reconciliation

Location:

Chennai (Hybrid/Remote based on company policy)

Experience:

10 years (with at least 3–5 years in CAM Reconciliation supervision/management)

Key Responsibilities

CAM Reconciliation and Recovery Set up:

  • Oversee the end-to-end CAM Reconciliation lifecycle—final quality check of outputs, ensuring accuracy, and guiding PL/SPL/TL in complex scenarios.
  • Provide expert direction on Yardi Voyager Recovery Pools from the global set up level, CAM Reconciliations, GL reviews, budgeting, and estimating processes.
  • Ensure quality control, timely delivery, and adherence to client-specific requirements.
  • Conduct final quality check for complex reconciliations/recovery set up, pilot projects and tenant desktop audit.
  • Support teams with problem-solving, process clarification, and issue escalation.

Team & Operations Management

  • Lead, mentor, and upskill a team of analysts/reviewers to strengthen technical capability and performance.
  • Manage day-to-day production workflow, productivity, and work allocation to meet client SLAs.
  • Provide training on CAM processes, lease interpretation, Yardi functions, and reconciliation logic.
  • Encourage positivity, team motivation, and a solution-oriented mindset.
  • Maintain composure and drive results during peak CAM seasons.
  • Ensure strong and effective communication with internal teams and clients.
  • Serve as a key link between the leadership team, the delivery team, and the client

Process Improvement & Automation

  • Identify opportunities for process standardization, automation, and efficiency enhancement.
  • Develop best practices, SOP preparations, SOP improvements, Checklists, templates, and quality benchmarks.
  • Drive continuous improvement initiatives to reduce processing time and improve accuracy.

Client Management

  • Act as a point of contact for client queries, clarifications, reviews, and status updates.
  • Participate in review calls, provide insights, and maintain high client satisfaction.
  • Ensure consistent delivery aligned with client expectations and business goals.

Must-Have Skills

  • Strong proficiency in Yardi Voyager Recovery Pools & CAM Reconciliations.
  • Experience in Excel-based reconciliations, budgeting, desktop audits/CAM audits.
  • Ability to manage transactional work at scale while maintaining quality.
  • Strong problem-solving, analytical, and decision-making skills.
  • Effective verbal and written communication.

Nice-to-Have Skills

  • Experience with Yardi Breeze, AppFolio Recovery Pools & CAM Reconciliations, or other database (MRI, JDE etc.)
  • Exposure to workflow automation or VBA/Power Query/BI tools.

If you are interested in this opportunity, please send your resume to

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