Front Desk Receptionist
6 days ago
Location - Patia
Contact no
Core responsibilities
- Guest reception: Welcoming guests warmly, assisting with check-in and check-out procedures, and providing information about hotel services and amenities.
- Reservations: Managing room bookings, modifications, and cancellations.
- Communication and coordination: Acting as the central point of communication between guests and other departments, such as housekeeping and maintenance, to fulfill guest requests.
- Financial management: Handling guest accounts, processing payments, and managing billing from check-in to check-out.
- Problem-solving: Addressing guest complaints, concerns, and requests efficiently to ensure guest satisfaction.
- Information management: Maintaining guest records and handling messages and mail for guests.
- Revenue generation: Upselling services like room upgrades or late checkouts to increase profitability.
Other key duties
- Concierge services: Assisting guests with various needs, such as booking tickets or providing information on local attractions.
- Lost and found: Managing and securely storing lost and found items until they can be returned to the owner.
- Room status management: Keeping track of room availability and status.
- Front office maintenance: Ensuring the lobby and front desk area are neat and well-maintained
Job Types: Full-time, Permanent
Pay: ₹14, ₹18,000.00 per month
Benefits:
- Food provided
Work Location: In person
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