Customer Service Representative

5 days ago

Baharampur, West Bengal, India iLead Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Customer Service Executive – House of Sheherwali, Azimganj (Murshidabad)

Website:

House of Sheherwali is a luxury boutique heritage stay that blends culture, elegance, and modern comfort. Backed by one of the founders of the PS Group, a leading real estate giant, we are committed to creating unmatched guest experiences with a strong foundation of trust and excellence.

We are currently hiring a Customer Service Executive to be the first point of contact for our valued guests.

Key Responsibilities:

  • Handle incoming calls and enquiries with professionalism and warmth.
  • Provide accurate information about reservations, services, and facilities.
  • Resolve guest queries and complaints efficiently to ensure satisfaction.
  • Maintain detailed records of calls, follow-ups, and customer interactions.
  • Support day-to-day customer service tasks to enhance overall guest experience.

What We're Looking For:

  • 2–5 years of experience in customer service / call handling / guest enquiry profiles (Tourism & Hospitality preferred, but not mandatory).
  • Graduate in any discipline.
  • Excellent communication and problem-solving skills.
  • Strong customer orientation and ability to remain calm under pressure.
  • Local candidates from Murshidabad or nearby areas encouraged. Candidates open to relocation are also welcome.

Why Join Us?

  • Work with a prestigious heritage hospitality brand backed by the PS Group legacy.
  • Be part of a growing luxury resort brand that values customer delight.
  • Opportunity to build a career in the hospitality industry with exposure to world-class service standards.
  • Experience the rich culture of Azimganj, while working in a rewarding environment.

If you are passionate about hospitality, enjoy speaking with people, and excel in customer resolution—we want you on our team

Apply now to become the voice of House of Sheherwali.

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Work Location: In person

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