Quality Director

Job Summary:

The Quality Director, South Asia is accountable to deliver quality products from the region as per organizational expectations. This role provides leadership and strategic direction to the regional QA teams. Manages all aspects of QA for global corporate apparel, equipment, and accessory product lines. Manages a QA team of engineers, auditors and systems evaluators.

Responsibilities:

• Creates a culture of quality and supplier empowerment.  Develops and coaches the factory quality system assessment programs. Generates appraisal metrics for the factory source base to practice. Directs the distribution of factory quality performance statistics to internal systems and stakeholders.
• Develops and implements a regional QA strategic plan.
• Ensures that QA policies and procedures are implemented and adhered to by vendors and regional QA staff. 
• Promotes and pursues a continuous improvement model that encompasses a quality management process to assure product reliability in manufacturing. Recruits, evaluates, and develops the most effective/efficient team to accomplish strategic goals for the region. Coaches staff and create a learning and sharing environment. Sets team goals and performance metrics. 
• Monitors performance of vendors and regional QA teams to ensure the meeting of procedures and standards. Research failures and takes corrective action to improve future performance. Coordinates vendor chargebacks when applicable. 
• Reports on performance of region. Shares regional corrective action plans and makes recommended changes to corporate policies and procedures

People Management Expectations: 

• Translates company strategy into functional and team goals, monitors progress, removes barriers, and identifies and allocates resources. Acts as a change catalyst to meet evolving business needs. This may include organizational, financial, and labor/cost management. 
• Creates a high-performance culture by setting clear performance objectives, providing ongoing feedback, and developing talent to build new skills and capabilities. 
• Drives team engagement and promotes an inclusive work environment using effective communication, team building, and collaboration practices. 
• Maintains efficient operations in compliance with regulations, policies, and safety standards. 

Additional Requirements:

• Bachelor's or Master's degree, or applicable certification or equivalent experience.
• Typically requires 10-15 years functional experience.
• Experience managing both individual contributors and supervisors/managers.
• Manages employees in a global sub-function doing similar work or manages multiple teams doing similar work.
• Strong expertise in technical, engineering, quality, or industrial field.

Criteria & Management Requirements:

• Problem Solving: Identifies and resolves complex technical, operational and organizational problems; applies critical thinking to recommend standards and operating strategies that mitigate risk and propel growth. 
• Business Acumen: Applies knowledge of key business drivers and the factors that maximize performance of area(s) managed; interprets business challenges.
• Communication & Influence: Influences the opinions and decision-making of others internally at the executive level and externally with key stakeholders.
• Impact: Guided by sub-functional business plans and strategy, impacts results that are part of an organizational function, brand or region, including direct authority over key work and fiscal year business results.
• Leadership: Responsible for the management of a sub-function or multiple teams, planning for the multiple department's needs through team(s) with potential brand or sub-function impact.

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This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.