E-Commerce Executive

17 hours ago

Jamnagar, Gujarat, India MY SMART PRICE INDIAN INC Full time ₹ 80,000 - ₹ 12,00,000 per year

The E-commerce Executive will be responsible for overseeing and managing the company's e-commerce websites and online marketplaces. This includes managing product listings, monitoring inventory, processing orders, and ensuring a seamless customer journey. The ideal candidate will be a detail-oriented and tech-savvy individual with a strong understanding of online sales and digital marketing principles.

Key Responsibilities:

  • Website and Platform Management:
  • Manage and update the company's e-commerce website, including product information, pricing, and content.
  • Ensure the website is user-friendly, visually appealing, and functions smoothly across all devices.
  • Troubleshoot any technical issues that may arise on the platform.
  • Manage product listings on various online marketplaces (e.g., Amazon, Flipkart, etc.), ensuring accuracy and optimization.
  • Sales and Order Management:
  • Process online orders efficiently and accurately, from receipt to dispatch.
  • Coordinate with the logistics and warehouse teams to ensure timely fulfillment of orders.
  • Manage customer returns and exchanges in a timely and professional manner.
  • Monitor sales performance and identify opportunities for growth.
  • Product and Inventory Management:
  • Create and maintain detailed and engaging product listings with compelling descriptions and high-quality images.
  • Monitor inventory levels to prevent stockouts and overstocking situations.
  • Coordinate with the procurement team for stock replenishment.
  • Digital Marketing and Promotion:
  • Assist in the planning and execution of digital marketing campaigns, including SEO (Search Engine Optimization), SEM (Search Engine Marketing), email marketing, and social media promotions.
  • Analyze the performance of marketing campaigns and provide reports to the management.
  • Identify and implement strategies to increase website traffic and conversion rates.
  • Customer Service:
  • Provide excellent customer service by promptly responding to customer inquiries and resolving any issues.
  • Monitor customer feedback and reviews to identify areas for improvement.
  • Reporting and Analysis:
  • Track and analyze key performance indicators (KPIs) such as website traffic, conversion rates, average order value, and customer acquisition cost.
  • Generate regular reports on e-commerce performance for the management team.

Required Skills and Qualifications:

  • Education: A Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field is typically required.
  • Experience: 1-3 years of experience in an e-commerce or digital marketing role.
  • Technical Skills:
  • Proficiency in using e-commerce platforms such as Shopify, Magento, WooCommerce, or BigCommerce.
  • Familiarity with digital marketing tools like Google Analytics, Google Ads, and email marketing platforms.
  • Basic understanding of SEO and SEM principles.
  • Proficient in Microsoft Office Suite, particularly Excel.
  • Soft Skills:
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and work effectively in a fast-paced environment.
  • A proactive and results-oriented mindset.

Job Type: Full-time

Pay: ₹8, ₹10,000.00 per month

Work Location: In person

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