Zumba Instructor

Location:
Singapore

Employment Type:
Full-time

About the Role

We are looking for a dynamic and customer-focused
Customer Success Manager
to join our Singapore team. In this role, you will act as a trusted advisor to clients, ensuring they achieve maximum value from our solutions, driving customer satisfaction, and fostering long-term relationships.

Key Responsibilities

• Own the customer relationship post-sale and serve as the primary point of contact.
• Drive onboarding, training, and adoption of products and services.
• Monitor customer health metrics and proactively address potential risks.
• Conduct regular business reviews and provide actionable insights to clients.
• Partner with sales and product teams to identify upsell and cross-sell opportunities.
• Resolve client issues in a timely manner, ensuring a positive customer experience.
• Gather feedback and relay it to internal teams to influence product development.

Qualifications

• Bachelor's degree in Business, Communications, or related field.
• 3+ years of experience in customer success, account management, or client services.
• Strong communication, relationship management, and problem-solving skills.
• Experience working with CRM platforms (e.g., Salesforce, HubSpot, or similar).
• Ability to manage multiple accounts and prioritize effectively in a fast-paced environment.
• Fluent in English; additional Asian language proficiency is a plus.

What We Offer

• Opportunity to work with clients across Singapore and the APAC region.
• A collaborative and diverse work culture.
• Competitive salary and attractive benefits package.
• Clear career progression within customer success and account management.