Hotel Front Desk Executive

10 hours ago

Kasauli, Himachal Pradesh, India Woodsforce Solutions Full time ₹ 60 - ₹ 80 per year

Hiring for Luxurious Resort for Kasauli location

Job Title:- Hotel Reservation Coordinator (MALE)

Location - Kasauli, Himachal

Salary + Food and accommodation

Experience - 1-2 years

Job Overview

We are seeking a dedicated Hotel Reservation Coordinator (Front Desk Executive) for our resort located in Kasauli. This is a full-time position requiring 1 to 2 years of work experience. As a key contact point for guests and internal departments, the coordinator will manage reservations and deliver exemplary customer service, focusing on seamless and efficient operations.

Qualifications and Skills

  • Demonstrated skills in customer service, ensuring guests receive exceptional assistance and support at all times.
  • Excellent communication abilities, both verbal and written, to interact effectively with guests and colleagues.
  • Keen attention to detail to ensure accuracy in reservations and guest information management.
  • Competence in problem-solving, addressing guest inquiries and issues promptly and efficiently.
  • Basic computer skills for operating reservation systems and managing electronic communications.
  • Ability to multitask without compromising quality or performance, ensuring all tasks are completed to standard.

Roles and Responsibilities

  • Process hotel reservations through phone, email, OTAs and other communication channels, ensuring accuracy and completeness.
  • Collaborate with hotel management and staff to secure reservations, allocate rooms, and coordinate guest services.
  • Manage guest inquiries, modifications, and cancellations while adhering to the hotel's policies and procedures.
  • Provide personalized assistance and information about hotel facilities, services, and local attractions.
  • Maintain an organized database of reservations and guest profiles, updating information as needed.
  • Work closely with the team to ensure that guest expectations and satisfaction levels are consistently met.
  • Identify opportunities for up selling to enhance the guest experience while maximizing revenue.
  • Report on reservation trends and feedback to management to support decision-making and improve services.

If interested please call/whatsapp or mail your resume

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