Sr. Developer

Sr. Developer - ServiceNow

Location - Hyderabad

Work from Office - 2pm to 11pm IST

The Sr. ServiceNow Developer will contribute to a team of specialists providing development

support to customers related to the workflows they are automating in their ServiceNow

environments. The Sr. ServiceNow Developer will join the IT & Software Asset Management

(ITAM) Team to focus primarily on the implementation, configuration, and management of the customers service now platform

The Sr. ServiceNow Developer will be very experienced with ServiceNow implementations of

ITSM, ITAM, and ITOM and will have practical experience with the implications of sustaining those processes. The Sr. ServiceNow Developer will be part of the project team focused on delivering successful customer outcomes on the ServiceNow platform

Responsibilities

Implement ServiceNow platform capabilities specifically the ITAM, ITSM and ITOM

modules including form configuration, workflow administration, reporting, data imports,

custom scripting and third-party software integrations.

Work with the customer to ensure the configuration of ServiceNow meets their overall

requirements including drafting technically focused user stories, acceptance criteria,

testing strategy, and knowledge transfer.

advice on problem resolution.

Keeps up to date with industry trends and new ServiceNow offerings to enhance the

usability of the ServiceNow Platform.

The Senior ServiceNow Developer will complete all work within agreed timescales and

Assist Project teams in managing project timelines and customer expectations.

See themselves as part of the greater whole in meeting or exceeding business objectives

on a regular basis, as well as assistance in driving key initiatives for ITAM.

Stay up to date on new ServiceNow product offerings, take on-going training and

certification and accreditations.

Maintain industry leading knowledge to understand all aspects of the ITAM and Software

life-cycle

from licensing to purchasing to deployment to decommissioning.

Learn and follow the ITAM department standards to ensure all projects are conducted

professionally, ethically, and in a manner consistent with SHI quality standards.

Qualifications

Bachelor's Degree or relevant work experience required

Minimum 5 years holding a position configuring and customizing ServiceNow projects

Minimum of 5 years of experience with common web technologies and networking (e.g.

XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)

Experience implementing, configuring, and customizing ServiceNow including experience

with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP,

TCP/IP, etc.).

Detailed knowledge of ITIL methodologies, JavaScript and web software design

principals and working knowledge and experience of IT Service Management processes

(Incident, Problem, Change, Release, Knowledge, Service Catalog).

Detailed knowledge of relational databases, Directory service integration experience

(Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various

authentication methods (token, SAML 1.1, SAML 2.0)

Required Skills

Client-oriented, professional services mind-set

Ability to manage several projects simultaneously

Good research skills and the ability to manage details

Good analytical skills

Good written and verbal communication skills

Excellent organization and time management skills

Ability to think outside the box

Ability to stay self-motivated and self-directed

Willingness to adapt to changing business and technical priorities

Ability to work in a fast-paced, high-performance team environment

Proven experience in ITAM in a similar or same field

Ability to create high-quality documentation with precision

Ability to work with deadlines

Meticulous attention to detail

Highly organized and methodical

Preferred Skills/Qualifications

ServiceNow Implementation Specialist in three or more applications preferred

Additional experience within the IT or Software Asset Management field

A second language (preferably French or Spanish) will be an advantage

Certifications Required

The ideal candidate will hold the following accreditations; if the accreditations are not currently

held the successful candidate will be required to study and pass all the following accreditations

within a short period of commencing the role. If the mandatory certifications are not currently held

then you will be required to study and pass the following mandatory certifications at a minimum

within a 6-month period of commencing the role:

Mandatory certifications:

ServiceNow System Administrator

ServiceNow Fundamentals

ServiceNow Implementation Methodology Fundamentals

ServiceNow Platform Implementation

ITAM all modules

ITSM all modules through to ITSM Professional

CMDB and Vendor Portfolio Management

ITOM module, focusing on Discovery and cloud management

Supplemental certifications:

All LISA Training Modules & Exams