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Sr. Developer
2 weeks ago
Sr. Developer - ServiceNow
Location - Hyderabad
Work from Office - 2pm to 11pm IST
The Sr. ServiceNow Developer will contribute to a team of specialists providing development
support to customers related to the workflows they are automating in their ServiceNow
environments. The Sr. ServiceNow Developer will join the IT & Software Asset Management
(ITAM) Team to focus primarily on the implementation, configuration, and management of the customers service now platform
The Sr. ServiceNow Developer will be very experienced with ServiceNow implementations of
ITSM, ITAM, and ITOM and will have practical experience with the implications of sustaining those processes. The Sr. ServiceNow Developer will be part of the project team focused on delivering successful customer outcomes on the ServiceNow platform
Responsibilities
Implement ServiceNow platform capabilities specifically the ITAM, ITSM and ITOM
modules including form configuration, workflow administration, reporting, data imports,
custom scripting and third-party software integrations.
Work with the customer to ensure the configuration of ServiceNow meets their overall
requirements including drafting technically focused user stories, acceptance criteria,
testing strategy, and knowledge transfer.
advice on problem resolution.
Keeps up to date with industry trends and new ServiceNow offerings to enhance the
usability of the ServiceNow Platform.
The Senior ServiceNow Developer will complete all work within agreed timescales and
Assist Project teams in managing project timelines and customer expectations.
See themselves as part of the greater whole in meeting or exceeding business objectives
on a regular basis, as well as assistance in driving key initiatives for ITAM.
Stay up to date on new ServiceNow product offerings, take on-going training and
certification and accreditations.
Maintain industry leading knowledge to understand all aspects of the ITAM and Software
life-cycle
from licensing to purchasing to deployment to decommissioning.
Learn and follow the ITAM department standards to ensure all projects are conducted
professionally, ethically, and in a manner consistent with SHI quality standards.
Qualifications
Bachelor's Degree or relevant work experience required
Minimum 5 years holding a position configuring and customizing ServiceNow projects
Minimum of 5 years of experience with common web technologies and networking (e.g.
XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
Experience implementing, configuring, and customizing ServiceNow including experience
with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP,
TCP/IP, etc.).
Detailed knowledge of ITIL methodologies, JavaScript and web software design
principals and working knowledge and experience of IT Service Management processes
(Incident, Problem, Change, Release, Knowledge, Service Catalog).
Detailed knowledge of relational databases, Directory service integration experience
(Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various
authentication methods (token, SAML 1.1, SAML 2.0)
Required Skills
Client-oriented, professional services mind-set
Ability to manage several projects simultaneously
Good research skills and the ability to manage details
Good analytical skills
Good written and verbal communication skills
Excellent organization and time management skills
Ability to think outside the box
Ability to stay self-motivated and self-directed
Willingness to adapt to changing business and technical priorities
Ability to work in a fast-paced, high-performance team environment
Proven experience in ITAM in a similar or same field
Ability to create high-quality documentation with precision
Ability to work with deadlines
Meticulous attention to detail
Highly organized and methodical
Preferred Skills/Qualifications
ServiceNow Implementation Specialist in three or more applications preferred
Additional experience within the IT or Software Asset Management field
A second language (preferably French or Spanish) will be an advantage
Certifications Required
The ideal candidate will hold the following accreditations; if the accreditations are not currently
held the successful candidate will be required to study and pass all the following accreditations
within a short period of commencing the role. If the mandatory certifications are not currently held
then you will be required to study and pass the following mandatory certifications at a minimum
within a 6-month period of commencing the role:
Mandatory certifications:
ServiceNow System Administrator
ServiceNow Fundamentals
ServiceNow Implementation Methodology Fundamentals
ServiceNow Platform Implementation
ITAM all modules
ITSM all modules through to ITSM Professional
CMDB and Vendor Portfolio Management
ITOM module, focusing on Discovery and cloud management
Supplemental certifications:
All LISA Training Modules & Exams
